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  • Status: Solved
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"An unexpected error has occurred."

Hi, I'm trying to open a document in Word 2003. It's about 60 pages long. I receive the following message when I open it: "Unexpected error occurred. Please try again later or contact your system administrator."

This started last night, and as I'm trying again this morning, I believe that takes care of "try again later" and I am pretty much my system administrator.

Other important notes: The document is highly confidential. I required a password to open the document and edit it. Also, I have Rights Protection on it, and I don't really fully understand that, but it has something to do with email address verification, correct? So could my problem be that it can't verify my email address?

BTW, it has worked correctly in the past with all of these security measures.

Anyone have any ideas for me to get into my document?
Thanks.
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yardgames
Asked:
yardgames
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1 Solution
 
Joanne M. OrzechManager, Document Services CenterCommented:
One thing you can try is go to a blank document in Word - Insert > File  - browse to your file....

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yardgamesAuthor Commented:
I tried that, but it said it couldn't do that due to the rights protection.
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Joanne M. OrzechManager, Document Services CenterCommented:
Can you open it in WordPad?
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yardgamesAuthor Commented:
No, it opens it, but it says the document is encoded with Rights Protection and must be opened using Office 2003 or later.
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yardgamesAuthor Commented:
Are there any other suggestions? I really need to get back into this document.
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yardgamesAuthor Commented:
Great-thanks.
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Karen FalandaysTraining SpecialistCommented:
Hi yardgames, sounds like JOrzech has sent out the SOS. This could be happening for many reasons. Can you log onto another PC and verify that it won't open with Word 2003? It sounds like an encryption issue.
Which encyption program are you using? Entrust? You may want to contact the vendor for more info
good luck
Karen
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yardgamesAuthor Commented:
Karen, thanks for the great idea! I tried it on another PC and was issued a new certificate from Microsoft for the Shared Workspace thingy. It wasn't encypted, just locked with Word's Shared Workspace and apparently my Passport expired or something.
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Karen FalandaysTraining SpecialistCommented:
Glad to help yardgames
Thanks Wes Lennon!
Karen
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Joanne M. OrzechManager, Document Services CenterCommented:
Thank you Karen and Wes!  Glad it got resolved yardgames.
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Karen FalandaysTraining SpecialistCommented:
:)
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