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Blue screen error code 7035, 7036

Posted on 2004-08-16
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Last Modified: 2012-05-05
In the event viewer these are the error codes I can find. I have not written teh full Microsoft codes down but will re-post if necessary.
The machine:
Centrino notebook 1.7 Gig Pentium M based on Mitac 8050. http://www.mitac-mtc.com.tw/Products.htm
I have upgraded the processor from 1.4 to 1.7 several months ago but I do not think the problem is processor related as it has worked fine until very recently.
The  problem is that on heavy usage, eg., large file transfers or virus scanning the blue screen apears and the machine goes into memory dump mode and re-boots.

During normal use the machine apears stable.

I am sure that you will need to ask some questions to enable an answer so please ask with reasonable directions where to find the answer.

Thanks
Dave
0
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Question by:Muskett
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9 Comments
 
LVL 15

Expert Comment

by:Yan_west
ID: 11810357
Hmmm are these error code in your event viewer? Because evend ID 7035 + 36 are related to service having problems to start or stop.
0
 

Author Comment

by:Muskett
ID: 11810435
Thanks, Yes these are the error codes in Event viewer. They are logged at around the time of the crash shutdown. There are many, around 12 pairs 7035 / 7036.

Also, FYI, I have tried re-installing XP but the problem remains.
If you need the error log generated during the memory dump please tell me where to find it.

I have just checked and the device manager reports that there is an error on "ST3WOLF SCSI controller" The machine does not have SCSI devices!
I tried uninstalling it but Win XP reports "New device found" and installs software drivers.
Is this relevant?
I have disabled it to see what stops functioning.
Cheers
Dave
0
 
LVL 15

Expert Comment

by:Yan_west
ID: 11810578
From Event ID:

This event is recorded for several services when the computer is powered on. The reason for this is that various services may perform certain tasks at startup and once done they will stop by themselves. In this case, the 7035 event is accompanied by the corresponding 7036 (recorded when the service stops).

This message just indicates that a service was started or stopped correctly. Info given by the help and support tool from XP: “A control code was correctly sent to the service. This message is logged for informational purposes only”.

I don't think these error are related.. show me the content of the blue screen.

Hmm, have you nero burning rom on your computer?
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LVL 15

Expert Comment

by:Yan_west
ID: 11810587
You error seems related to a CD burner somehow.. not sure yet, will investigate further.
0
 
LVL 15

Expert Comment

by:Yan_west
ID: 11810728
Send over the content of your blue screen.
0
 

Author Comment

by:Muskett
ID: 11810830
I do not have nero but your idea prompted me to uninstall a piece of SW that I have never used, inherited form previous owner! Daemon virtual CD drive.
It has gone so I will see if that cures the problem.
I am away for a couple of days so please do not think I am rude if I dont reply until Thursday.

How do I send the content of the blue screen, where is the file located?
Dave
0
 
LVL 15

Accepted Solution

by:
Yan_west earned 250 total points
ID: 11810906
Yes.. I think this will work. People that had this "ST3WOLF SCSI controller" all had this Daemon virtual CD drive.. Not sure if it will be related..

I only need the 4-5 line that appear 1st from the blue screen..  Everything on the top of the rows of data..
0
 

Author Comment

by:Muskett
ID: 11811103
Gotta run so it will have to wait until Thursday, I will note down the first few lines and write them down. I will have the portable with me.
Seem to me you are well on line in fixing the problem and a well deserved 250 points.
Talk Thursday
0
 

Author Comment

by:Muskett
ID: 11839949
Thanks Yan,
I have been using the machine while I have been away and since I removed Daemon it only crashed once. If it happens again I will re-install the CD ROM drivers.
However, I think the problem is cured as the problem was always when "pushing" the machine with heavy usage. Last 2 days, no problem.

Thanks for excellant help on what I feared was going to be a long process to solve.
Dave
0

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