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Microsoft Word Opens with Outlook

Posted on 2004-08-16
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Last Modified: 2006-11-17
Hi,

I have serveral users complaining that when they open Outlook, Word opens along with it.  No errors, just word opening up.  The behavior stops when word is not used as the email editor, but my custoners don't like this. :(

The only thing I could find is this article:

http://support.microsoft.com/default.aspx?scid=kb;en-us;810937&Product=ol2002
810937 - When You Start Microsoft Outlook, Microsoft Word Opens Also

This doesn't apply to our Machines, we don't use ATI.

Can anyone give me any help or insight?

We are running:
Microsoft Office XP Professional
Windows XP SP1

Thanks,

Maureen
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Question by:mlm01
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4 Comments
 
LVL 49

Accepted Solution

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sunray_2003 earned 125 total points
ID: 11811939
try this

Open outlook
uncheck WORD as the default email editor
CLose outlook
close word If it was open
search for the file "normal.dot" in your machine.
rename it as "normal_old.dot".
restart the computer
open outlook
check WORD to be the default editor
close outlook
open outlook again and check

Also make sure the outlook you are using is fully updated

SR
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