Solved

Microsoft Word Opens with Outlook

Posted on 2004-08-16
4
1,866 Views
Last Modified: 2006-11-17
Hi,

I have serveral users complaining that when they open Outlook, Word opens along with it.  No errors, just word opening up.  The behavior stops when word is not used as the email editor, but my custoners don't like this. :(

The only thing I could find is this article:

http://support.microsoft.com/default.aspx?scid=kb;en-us;810937&Product=ol2002
810937 - When You Start Microsoft Outlook, Microsoft Word Opens Also

This doesn't apply to our Machines, we don't use ATI.

Can anyone give me any help or insight?

We are running:
Microsoft Office XP Professional
Windows XP SP1

Thanks,

Maureen
0
Comment
Question by:mlm01
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
4 Comments
 
LVL 49

Accepted Solution

by:
sunray_2003 earned 125 total points
ID: 11811939
try this

Open outlook
uncheck WORD as the default email editor
CLose outlook
close word If it was open
search for the file "normal.dot" in your machine.
rename it as "normal_old.dot".
restart the computer
open outlook
check WORD to be the default editor
close outlook
open outlook again and check

Also make sure the outlook you are using is fully updated

SR
0

Featured Post

[Live Webinar] The Cloud Skills Gap

As Cloud technologies come of age, business leaders grapple with the impact it has on their team's skills and the gap associated with the use of a cloud platform.

Join experts from 451 Research and Concerto Cloud Services on July 27th where we will examine fact and fiction.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Read this checklist to learn more about the 15 things you should never include in an email signature.
This article describes how to import Lotus Notes Contacts into Outlook 2016, 2013, 2010 and 2007 etc. with a few manual steps. You can easily export and migrate Lotus Notes contacts into Microsoft Outlook without having to use any third party tools.
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…

624 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question