"Can't open this item. Unknown Error." when opening Contact in Outlook 2k or XP

After synching outlook contacts via Motorola Mobile Phone tools, approximately 1/4 of the 194 contacts stored get this error when trying to open them from within Outlook.

"Can't open this item. Unknown Error."

The PC was running Outlook 2000 SR-1 which I upgraded to Office XP and am still getting the same error.  I have searched the M$ knowledge base and could find nothing that pertained to this.

I have attempted to copy all contacts to a personal folder then erase the existing contacts and recopy them into the contacts and the problem contacts still do not open while in the message store, but they do open while in the personal folder file.
RussoMAAsked:
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mark-waConnect With a Mentor Commented:
Well, if some contacts work fine and some don't, then the problem is not with Exchange, it's with the contacts themselves.  I would get them in a .pst file and verify they work, then export them as a .csv using the import/export wizard.  Once they are in the .csv format, re-import them into the exchange mailbox.  That's about as good as your going to get without either rebuilding them manually or manually going through the .csv file to make sure everything looks right.

Mark
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sunray_2003Commented:
Can you see if those contacts which donot open were created in the PDA or in the outlook ?

Generally there are issues opening contacts if they are done using different forms.

SR
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RussoMAAuthor Commented:
It is possible that they were created in the PDA, a Palm that also uses the contacts in addition to the Motorola Cell Phone.  

I had guessed it had to do with the forms, all I want to know is how it is resolved, not what is causing it.
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mark-waCommented:
When you say "the message store", is this an exchange message store or is this just the default Personal Folders?

Try exporting the contacts from the .pst file in which they work, then importing them into the "message store" using the import and export wizard, rather than copying/moving.

Mark
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RussoMAAuthor Commented:
exchange message store.  I attempted to export and import the contacts, still the same problem.  What I decided to do was send this on to our exchange admin to hopefully fix on the server end, since i have ruled out workstation problems.  Unless anyone else has a suggestion?  
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RussoMAAuthor Commented:
Using the CSV file after installing the outlook translators enabled me to reimport the data from the comma separated values.  that way they were all created using the same version of the form.  Thanks Mark

-Ed
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sunray_2003Commented:
Wonderful Mark..

SR
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mark-waCommented:
Thanks RussoMA and SR.  Glad that worked for you RussoMA.  Take care.

Mark
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RussoMAAuthor Commented:
Too bad that M$ doesnt have any other information on the true underlying problem.  It was a great workaround that you provided me.  Hopefully this helps others find the answer they are looking for so they dont have to fool around with it for days like I did.  :)

-Ed

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mkjhnCommented:
I had the same issue and the solution worked fine for fixing the contacts but I cannot delete the "broken" contacts.  How were you able to delete the contacts that would not open?
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RussoMAAuthor Commented:
you probably could just edit the csv file in excel and take out the entries that are corrupt?
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