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Laserjet 1012 - Unsupported personality

Posted on 2004-08-16
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Last Modified: 2013-12-15
I have an HP Laserjet 1012 attached to the network with an HP print server.  I installed the printer on the Windows 2003 server using the driver on the CD that came with it and initially it printed fine.  It didn't take long to start getting the error "unsupported personality: PCL" whenever a print job was sent to it.  I did some checking and read that this printer requires a host based driver, so I downloaded the Server 2003 Host based Driver from HP's web site.  I attempted to add this driver and get an error that says the action cannot be completed and the driver is not installed.  I tried using the setup program on the CD and it fails with errors too.  Now the print spooler subsytem gives errors and shuts down.  I can manually start it, but it fails immediately and all the printers on this server are down.  Any ideas?
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Question by:spjordan1432
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SheharyaarSaahil earned 2000 total points
ID: 11814086
Hello spjordan1432 =)

Uninstall this printer and then Try cleaning out the printer drivers and resetting the print spoolr service as described here >> http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm

then restart and Install the printer again to check for the problem ??

!! GOOD LUCK !!
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by:spjordan1432
ID: 11822072
Thanks for your help.  I have tried all the steps listed and reinstalled all other printers without problems ... until the laserjet 1012.  According to the HP web site I have the latest driver specifically for server 2003, but it seems to cause all kinds of problems for me.  I guess the driver is defective and will have just have to have people print directly to the ip address.
Thanks again.
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Expert Comment

by:SheharyaarSaahil
ID: 11822112
hmmmmmm so if other printers are working fine, nothing is wrong with ur system,,,, its either the printer or drivers, as u said :)

anywayzzzzzz if u think that u have solved ur problem urself,, u can goto Support area and can ask to refund ur points for this question as u have found the solution to ur problem urself =)
for more info. on how to close a Question, plzz refer here >> http://www.experts-exchange.com/help.jsp#hs5
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