Solved

Laserjet 1012 - Unsupported personality

Posted on 2004-08-16
3
2,714 Views
Last Modified: 2013-12-15
I have an HP Laserjet 1012 attached to the network with an HP print server.  I installed the printer on the Windows 2003 server using the driver on the CD that came with it and initially it printed fine.  It didn't take long to start getting the error "unsupported personality: PCL" whenever a print job was sent to it.  I did some checking and read that this printer requires a host based driver, so I downloaded the Server 2003 Host based Driver from HP's web site.  I attempted to add this driver and get an error that says the action cannot be completed and the driver is not installed.  I tried using the setup program on the CD and it fails with errors too.  Now the print spooler subsytem gives errors and shuts down.  I can manually start it, but it fails immediately and all the printers on this server are down.  Any ideas?
0
Comment
Question by:spjordan1432
  • 2
3 Comments
 
LVL 65

Accepted Solution

by:
SheharyaarSaahil earned 500 total points
ID: 11814086
Hello spjordan1432 =)

Uninstall this printer and then Try cleaning out the printer drivers and resetting the print spoolr service as described here >> http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm

then restart and Install the printer again to check for the problem ??

!! GOOD LUCK !!
0
 

Author Comment

by:spjordan1432
ID: 11822072
Thanks for your help.  I have tried all the steps listed and reinstalled all other printers without problems ... until the laserjet 1012.  According to the HP web site I have the latest driver specifically for server 2003, but it seems to cause all kinds of problems for me.  I guess the driver is defective and will have just have to have people print directly to the ip address.
Thanks again.
0
 
LVL 65

Expert Comment

by:SheharyaarSaahil
ID: 11822112
hmmmmmm so if other printers are working fine, nothing is wrong with ur system,,,, its either the printer or drivers, as u said :)

anywayzzzzzz if u think that u have solved ur problem urself,, u can goto Support area and can ask to refund ur points for this question as u have found the solution to ur problem urself =)
for more info. on how to close a Question, plzz refer here >> http://www.experts-exchange.com/help.jsp#hs5
0

Featured Post

PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Gestetner DSm627sp printer/ scanner. Scanner error sending data has failed 8 56
HP 2605 printer issues 10 138
Printing problem 2 80
Unable to connect to printer 6 62
This seems to be a very common error related to the Samsung printer driver. First, this is the error we're talking about: Log: System Type: Error Event: 7000 Agent Time: 3:37:24 am 22-Apr-09 Event Time: 6:07:24 pm 21-Apr-09 UTC Source: Se…
Printers have changed substantially in the last 30 or so years, not just in technical capabilities but in cost and usage as well.  Printers were originally used for interfacing with the operator, not necessarily for printing copy or pictures. In …
Get a first impression of how PRTG looks and learn how it works.   This video is a short introduction to PRTG, as an initial overview or as a quick start for new PRTG users.
Need to grow your business through quality cloud solutions? With everything required to build a cloud platform and solution, you may feel like the distance between you and the cloud is quite long. Help is here. Spend some time learning about the Con…

932 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

12 Experts available now in Live!

Get 1:1 Help Now