Solved

Outgoing email attachments hang up.  Using Mozila Thunderbird

Posted on 2004-08-16
13
878 Views
Last Modified: 2008-02-20
I have been using the above email program ever since Outlook quit working competely.  I am able to receive and to send normal messages.  When I attempt to send photos (72 dpi) or even a .doc attachment it does not complete and tells me to check my configeration.  To my knowlege the configeration is O.K.
ybrevo
0
Comment
Question by:ybrevo
  • 5
  • 4
  • 2
  • +1
13 Comments
 
LVL 19

Expert Comment

by:RanjeetRain
ID: 11822357
What is the error message exactly? Are you sure that your configuration allows outgoing attachments? Do you have an AntiVirus running in the backgorund? Have you enabled virus chacking on your email client? I do not use Thunderbird, so some queries might not be applicable.
0
 

Author Comment

by:ybrevo
ID: 11840193
I just attempted to send a photo to my wife at her office.  The sending indicator went to 85% complete and no further.  The error message popped up and said:  error in sending mail server responded: out008.verizon.net Lost connection to [151.198.12.111]  Try again.

I find no option in the configuration relating to the the sending of attachments.  I have tried after disabling the antivirus stuff and it still dosesn't work.  

I am working on a DSL line with Verizon.  

ybrevo
0
 
LVL 19

Expert Comment

by:RanjeetRain
ID: 11842373
That must mean the issue is with your DSL line and not the mail client. The mail client is timing out. The sheer fact that the mail client attmepts and successfully uploads 85% of the attachment is enough proof that its doing its work.

How big is the photo that you are attempting to send?
0
 

Author Comment

by:ybrevo
ID: 11854861
The photo is only 72dpi.  Should be no problem.
Thanks for your help.
ybrevo
0
 
LVL 19

Expert Comment

by:RanjeetRain
ID: 11871928
How many KB's or MB's is your attachment?
0
 

Author Comment

by:ybrevo
ID: 11875792
The attachment had 20 kb.
ybrevo
0
Free Trending Threat Insights Every Day

Enhance your security with threat intelligence from the web. Get trending threat insights on hackers, exploits, and suspicious IP addresses delivered to your inbox with our free Cyber Daily.

 

Author Comment

by:ybrevo
ID: 11877244
I  have solved the attachment issue.  It related to the router configuration.  I have a new issue related to my email.  It is older than the one just solved.  When I send an email to my wife. (She has a different ISP. ) It is returned with the following error message.

This Message was undeliverable due to the following reason:

Your message was not delivered because the destination computer refused
to accept it (the error message is reproduced below).  This type of error
is usually due to a mis-configured account or mail delivery system on the
destination computer; however, it could be caused by your message since
some mail systems refuse messages with invalid header information, or if
they are too large.

Your message was rejected by gateway1.att.net for the following reason:

     null byte in data

The following recipients did not receive this message:

     <bgoverby@att.net>

Please reply to Postmaster@verizon.net
if you feel this message to be in error.



Reporting-MTA: dns; out012.verizon.net
Arrival-Date: Thu, 12 Aug 2004 13:32:23 -0500
Received-From-MTA: dns; [141.153.237.4]

Final-Recipient: RFC822; <bgoverby@att.net>
Action: failed
Status: 5.3.0
Remote-MTA: dns; gateway1.att.net (204.127.134.23)
Diagnostic-Code: smtp; 556 null byte in data

I am able to send to anyone else including myself without problem.  Where along the line is the error message generated.   Who should I contact?
ybrevo
0
 
LVL 19

Expert Comment

by:RanjeetRain
ID: 11895053
YOu may clarify this with Verizon people. Write to Postmaster@verizon.net
about this. Their MTA is generating this message.
0
 
LVL 19

Expert Comment

by:RanjeetRain
ID: 12083376
No objection!
0
 
LVL 1

Accepted Solution

by:
Computer101 earned 0 total points
ID: 12117674
PAQed, with points refunded (500)

Computer101
E-E Admin
0
 

Expert Comment

by:alicia1234
ID: 12561192
Author commented on 8/23/04 that he had solved the attachment issue ... sure would be nice to have the details of how! My brother-in-law is having a similar problem trying to sent larger emails using Outloook Express with his Verizon DSL service ... exact same error message about "lost connection"
0
 

Expert Comment

by:alicia1234
ID: 12561310
Actually ... I found the solution here:
http://www.experts-exchange.com/Operating_Systems/Q_20256890.html?query=verizon+email+%22lost+connection%22&clearTAFilter=true

The "configuration" of the router is to change the MTU to 1492. Apparently a known problem with Linksys router and Verizon DSL.
0

Featured Post

Free Trending Threat Insights Every Day

Enhance your security with threat intelligence from the web. Get trending threat insights on hackers, exploits, and suspicious IP addresses delivered to your inbox with our free Cyber Daily.

Join & Write a Comment

We are happy to announce a brand new addition to our line of acclaimed email signature management products – CodeTwo Email Signatures for Office 365.
Follow this checklist to learn more about the 15 things you should never include in an email signature from personal quotes, animated gifs and out-of-date marketing content.
In this seventh video of the Xpdf series, we discuss and demonstrate the PDFfonts utility, which lists all the fonts used in a PDF file. It does this via a command line interface, making it suitable for use in programs, scripts, batch files — any pl…
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …

705 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

13 Experts available now in Live!

Get 1:1 Help Now