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Outgoing email attachments hang up.  Using Mozila Thunderbird

Posted on 2004-08-16
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Last Modified: 2008-02-20
I have been using the above email program ever since Outlook quit working competely.  I am able to receive and to send normal messages.  When I attempt to send photos (72 dpi) or even a .doc attachment it does not complete and tells me to check my configeration.  To my knowlege the configeration is O.K.
ybrevo
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Question by:ybrevo
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by:RanjeetRain
ID: 11822357
What is the error message exactly? Are you sure that your configuration allows outgoing attachments? Do you have an AntiVirus running in the backgorund? Have you enabled virus chacking on your email client? I do not use Thunderbird, so some queries might not be applicable.
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by:ybrevo
ID: 11840193
I just attempted to send a photo to my wife at her office.  The sending indicator went to 85% complete and no further.  The error message popped up and said:  error in sending mail server responded: out008.verizon.net Lost connection to [151.198.12.111]  Try again.

I find no option in the configuration relating to the the sending of attachments.  I have tried after disabling the antivirus stuff and it still dosesn't work.  

I am working on a DSL line with Verizon.  

ybrevo
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by:RanjeetRain
ID: 11842373
That must mean the issue is with your DSL line and not the mail client. The mail client is timing out. The sheer fact that the mail client attmepts and successfully uploads 85% of the attachment is enough proof that its doing its work.

How big is the photo that you are attempting to send?
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Author Comment

by:ybrevo
ID: 11854861
The photo is only 72dpi.  Should be no problem.
Thanks for your help.
ybrevo
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by:RanjeetRain
ID: 11871928
How many KB's or MB's is your attachment?
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by:ybrevo
ID: 11875792
The attachment had 20 kb.
ybrevo
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Author Comment

by:ybrevo
ID: 11877244
I  have solved the attachment issue.  It related to the router configuration.  I have a new issue related to my email.  It is older than the one just solved.  When I send an email to my wife. (She has a different ISP. ) It is returned with the following error message.

This Message was undeliverable due to the following reason:

Your message was not delivered because the destination computer refused
to accept it (the error message is reproduced below).  This type of error
is usually due to a mis-configured account or mail delivery system on the
destination computer; however, it could be caused by your message since
some mail systems refuse messages with invalid header information, or if
they are too large.

Your message was rejected by gateway1.att.net for the following reason:

     null byte in data

The following recipients did not receive this message:

     <bgoverby@att.net>

Please reply to Postmaster@verizon.net
if you feel this message to be in error.



Reporting-MTA: dns; out012.verizon.net
Arrival-Date: Thu, 12 Aug 2004 13:32:23 -0500
Received-From-MTA: dns; [141.153.237.4]

Final-Recipient: RFC822; <bgoverby@att.net>
Action: failed
Status: 5.3.0
Remote-MTA: dns; gateway1.att.net (204.127.134.23)
Diagnostic-Code: smtp; 556 null byte in data

I am able to send to anyone else including myself without problem.  Where along the line is the error message generated.   Who should I contact?
ybrevo
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Expert Comment

by:RanjeetRain
ID: 11895053
YOu may clarify this with Verizon people. Write to Postmaster@verizon.net
about this. Their MTA is generating this message.
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Expert Comment

by:RanjeetRain
ID: 12083376
No objection!
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Expert Comment

by:alicia1234
ID: 12561192
Author commented on 8/23/04 that he had solved the attachment issue ... sure would be nice to have the details of how! My brother-in-law is having a similar problem trying to sent larger emails using Outloook Express with his Verizon DSL service ... exact same error message about "lost connection"
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Expert Comment

by:alicia1234
ID: 12561310
Actually ... I found the solution here:
http://www.experts-exchange.com/Operating_Systems/Q_20256890.html?query=verizon+email+%22lost+connection%22&clearTAFilter=true

The "configuration" of the router is to change the MTU to 1492. Apparently a known problem with Linksys router and Verizon DSL.
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