?
Solved

Outgoing email attachments hang up.  Using Mozila Thunderbird

Posted on 2004-08-16
13
Medium Priority
?
933 Views
Last Modified: 2008-02-20
I have been using the above email program ever since Outlook quit working competely.  I am able to receive and to send normal messages.  When I attempt to send photos (72 dpi) or even a .doc attachment it does not complete and tells me to check my configeration.  To my knowlege the configeration is O.K.
ybrevo
0
Comment
Question by:ybrevo
  • 5
  • 4
  • 2
  • +1
12 Comments
 
LVL 19

Expert Comment

by:RanjeetRain
ID: 11822357
What is the error message exactly? Are you sure that your configuration allows outgoing attachments? Do you have an AntiVirus running in the backgorund? Have you enabled virus chacking on your email client? I do not use Thunderbird, so some queries might not be applicable.
0
 

Author Comment

by:ybrevo
ID: 11840193
I just attempted to send a photo to my wife at her office.  The sending indicator went to 85% complete and no further.  The error message popped up and said:  error in sending mail server responded: out008.verizon.net Lost connection to [151.198.12.111]  Try again.

I find no option in the configuration relating to the the sending of attachments.  I have tried after disabling the antivirus stuff and it still dosesn't work.  

I am working on a DSL line with Verizon.  

ybrevo
0
 
LVL 19

Expert Comment

by:RanjeetRain
ID: 11842373
That must mean the issue is with your DSL line and not the mail client. The mail client is timing out. The sheer fact that the mail client attmepts and successfully uploads 85% of the attachment is enough proof that its doing its work.

How big is the photo that you are attempting to send?
0
Concerto Cloud for Software Providers & ISVs

Can Concerto Cloud Services help you focus on evolving your application offerings, while delivering the best cloud experience to your customers? From DevOps to revenue models and customer support, the answer is yes!

Learn how Concerto can help you.

 

Author Comment

by:ybrevo
ID: 11854861
The photo is only 72dpi.  Should be no problem.
Thanks for your help.
ybrevo
0
 
LVL 19

Expert Comment

by:RanjeetRain
ID: 11871928
How many KB's or MB's is your attachment?
0
 

Author Comment

by:ybrevo
ID: 11875792
The attachment had 20 kb.
ybrevo
0
 

Author Comment

by:ybrevo
ID: 11877244
I  have solved the attachment issue.  It related to the router configuration.  I have a new issue related to my email.  It is older than the one just solved.  When I send an email to my wife. (She has a different ISP. ) It is returned with the following error message.

This Message was undeliverable due to the following reason:

Your message was not delivered because the destination computer refused
to accept it (the error message is reproduced below).  This type of error
is usually due to a mis-configured account or mail delivery system on the
destination computer; however, it could be caused by your message since
some mail systems refuse messages with invalid header information, or if
they are too large.

Your message was rejected by gateway1.att.net for the following reason:

     null byte in data

The following recipients did not receive this message:

     <bgoverby@att.net>

Please reply to Postmaster@verizon.net
if you feel this message to be in error.



Reporting-MTA: dns; out012.verizon.net
Arrival-Date: Thu, 12 Aug 2004 13:32:23 -0500
Received-From-MTA: dns; [141.153.237.4]

Final-Recipient: RFC822; <bgoverby@att.net>
Action: failed
Status: 5.3.0
Remote-MTA: dns; gateway1.att.net (204.127.134.23)
Diagnostic-Code: smtp; 556 null byte in data

I am able to send to anyone else including myself without problem.  Where along the line is the error message generated.   Who should I contact?
ybrevo
0
 
LVL 19

Expert Comment

by:RanjeetRain
ID: 11895053
YOu may clarify this with Verizon people. Write to Postmaster@verizon.net
about this. Their MTA is generating this message.
0
 
LVL 19

Expert Comment

by:RanjeetRain
ID: 12083376
No objection!
0
 
LVL 1

Accepted Solution

by:
Computer101 earned 0 total points
ID: 12117674
PAQed, with points refunded (500)

Computer101
E-E Admin
0
 

Expert Comment

by:alicia1234
ID: 12561192
Author commented on 8/23/04 that he had solved the attachment issue ... sure would be nice to have the details of how! My brother-in-law is having a similar problem trying to sent larger emails using Outloook Express with his Verizon DSL service ... exact same error message about "lost connection"
0
 

Expert Comment

by:alicia1234
ID: 12561310
Actually ... I found the solution here:
http://www.experts-exchange.com/Operating_Systems/Q_20256890.html?query=verizon+email+%22lost+connection%22&clearTAFilter=true

The "configuration" of the router is to change the MTU to 1492. Apparently a known problem with Linksys router and Verizon DSL.
0

Featured Post

Get expert help—faster!

Need expert help—fast? Use the Help Bell for personalized assistance getting answers to your important questions.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Create high volume marketing opportunities using email signatures with these top 10 DOs and DON'Ts of email signature marketing.
An analysis of the phishing scam that has been affecting Google users, along with steps to take for protection, as well as what to do if you receive one of the emails.
Is your OST file inaccessible, Need to transfer OST file from one computer to another? Want to convert OST file to PST? If the answer to any of the above question is yes, then look no further. With the help of Stellar OST to PST Converter, you can e…
Planning to migrate your EDB file(s) to a new or an existing Outlook PST file? This video will guide you how to convert EDB file(s) to PST. Besides this, it also describes, how one can easily search any item(s) from multiple folders or mailboxes…
Suggested Courses

615 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question