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Shared Printer Disconnects After Certain Time from Windows XP logged on to Windows 2K server

Posted on 2004-08-16
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Last Modified: 2013-11-30
Hello,

I have a problem. We have an office of about 32 staff which uses both Windows 98 and Windows XP. There are 3 Windows Xps and the rest are 98. They are hooked up to a DLink DI-704p router for DHCP which also connected to DSL. The server is Windows 2000; it has a static ip address while others have dynamic addresses.

The problem, when a user with Windows XP logs into the domain, they can see the shared printer on the network and can print to it. After 35 minutes take or less, they cannot see the network printer, it gives a message "printer not found on server". That goes with every other shared printer XP is mapped to. System will freeze when you try to print or click on it. I did a ping to the network ---> server and the shared computer that host the printer, and the reply is <10ms continous. I know its not a network latency or lag problem. In fact we use 3 switches DES-1024R+ and DES16 DLINK. They are configured correctly, so is the DNS and DHCP.

MY question is what could be doing this? I have changed nic cards, updated drivers for nic, printers, and even service pack the server and workstation up to date. Still I am having problems with this printer disconnection after a period of time running Windows XP and Windows 2000 server.

Anyone have any idea what is causing this?
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Question by:SA_Man
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Expert Comment

by:jjk16
ID: 11817916
It could be XP Pro's 10 connections limit, what is the os of the computer that acts as the print server?
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Author Comment

by:SA_Man
ID: 11826094

The print server is a Windows 98 machine which is used by one XP and 6 other Windows 98 on that floor, and the other print server is a internal card on a ImageRunner 330-400PCL Canon mulitfunction office equipment. Done reconfiguring the intern. card, its all setup correctly with static ip.

I already tried using Netbeui, Netbios, and regedit the Local Machine>Services> ect ect added the KeepAliveTime and Interval and Autodisconnect in the registry. Still dont work.

Replaced nic card, update driver of printer and nic card. Checked the user profile to login and access rights correctly.

This is getting to be nerve racking! Anyone experience this before, give a hint! Thanx! And yes it has already been serviced packed from 1a to 2 now.

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Expert Comment

by:jjk16
ID: 11827038
check the event viewer, look for smb errors

on xp    start run    eventvwr

application
security
system

look for any yellow and red

goodluck

sometimes theres problems when there is no master browser, wins, or the xps are constantly vying for mastership(if thats a aword)

how is the port mapped?

\\unc\share

\\serverIP\share?



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Author Comment

by:SA_Man
ID: 11827156
Ports are mapped via UNC\printer name...

Isnt the master browser defaults to Windows 2K server?
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Expert Comment

by:jjk16
ID: 11827955
check the event viewer, look for smb errors

on xp    start run    eventvwr

what does event viewer say on the xp machine that loses the connection, also can you try mapping the printer via the ip address and let me know if it drops it after 30 min?

As far as the browser master goes each computer has a number depenging on the OS,(in 2k 98 i think you can configure those settings in network properties)  where the lower number is master browser( someone feel free to correct me if im wrong) So yes i believe that by default win 2k server has a lower pid or what whatever the number is and as such during an election it wins.
 Now i thought you didnt have a win2k server? all comps are 98 an xp?

Which is also why i want to see your event viewer readings as they will tell if if there is an election or other  netbios problems occur. Good luck and dont give up,

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Author Comment

by:SA_Man
ID: 11831114


Yes there are 3 xps and 28 win 98... We are running Windows 2000 server standard. I checked the event viewer, there are messages of netlogon error but there was one with browser:

"The browser has forced an election on network \Device\NetBT_Tcpip_{B98D3F11-FB58-4487-9282-614ECF201289} because a master browser was stopped"

I managed to disable the computer browser on Windows XPs and left Windows 2000 server computer browser as Master browser. I wonder if I should disable some Win 98 computer browsing also?

We will see if it works or not! The funny thing is, if it is a browsing issue, would it not affect the whole shared resources not just the browsing printer in XP? I can still manage to click on other computers in Network Neighborhood and open mapped drive and access its files but the Printer List reads "Printer not found on server" which means it cant find the shared printer server. Very odd!

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Expert Comment

by:jjk16
ID: 11838188
good questions, i wish i had the answers, its difficult trying to troubleshoot over email, but i think the event viewer will be the key to solving it, also is it working ok now? and have you tried print via \\ipaddress\share

??
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Author Comment

by:SA_Man
ID: 11842419
No still no success...

Disabling computer browsing on XP doesnt seem to help. Calling Microsoft wasnt much of a help either yet they charged me for it.
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Accepted Solution

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jjk16 earned 250 total points
ID: 11843958
you have a wins enabled on the win2k server by chance?

http://forums.designtechnica.com/archive/index.php/t-1190.html

http://www.experts-exchange.com/Networking/Microsoft_Network/Q_20923928.html


the second link should provide more answers, if you ever get this problem solved please post it here as im sure it will help someone else in your same situation and hopefully someone else will see this thread and help out as well...

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Expert Comment

by:jjk16
ID: 12575804
I believe his problem had to do with browsing, which i was diagnosing. Unfortunately, SA MAN never responded to the question of whether or not printing via IP was successfull.

If SA MAN used an lmhosts file for static mapping his computers to the print server he would not have had to worry about "dropping" whenever a election was being broadcast. Since he had a server i recommended using wins for name resolution.

As such, i recommend accepting my answer.
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