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Forwarding specific mail to specific public folder in Exchange 2003

Hello,

I would like to forward some specific mail received to a@xxx.com (where xxx.com is our domain) to a specific public folder in Exchange, so that other colleagues can follow up a's email / correspondence. How can I do that? I've tried on the client side but it's a hassle, e.g. using Outlook 2003 and rules, one downfall is that the client Outlook needs to be on so as to enable this forward/copy.

any ideas on the server side?

Clifford

ASKER CERTIFIED SOLUTION

cravee

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jaguarpriest

You could also create a "functional mailbox" a generic mailbox to recieve this email. You can then create a profile once, open the mailbox, create a "server side" rule to forward all email from this specific emial address to a "mail enabled" public folder of your choice.

CliffordNg

ASKER

both comments are good but as I am newbie, can you explain in clearer terms? thanks.

I was trying the second option from Jaguarpriest but it does not work on Outlook 2003. Are you using Outlook 2003?

Note that I am still considering both options, whichever will look easier for my implementation here.

Clifford

jaguarpriest

What doesn't work. You can't create a server side rule.
1. create your generic account with a mailbox
2. log into this mailbox by loggin onto a computer as this account
3. open the mailbox using outlook
4. go to the rules wizard.
5. go through and select the criteria you need the rule to work on.
6. Close to the end it will ask you if you wish to save this as a client rule or server side rule. (server side doesn't require outlook to be open)<--preffered.
7. enjoy.

hope this help some more.

Jaguar

CliffordNg

ASKER

Close to the end it will ask you if you wish to save this as a client rule or server side rule. (server side doesn't require outlook to be open)<--preffered.

Jag: i would be more than happy if Outlook gave me this option. There's no option.

cravee

In Exchange System Manager :

Create a Public folder
Mail enable it
Assign the alias same as the email address which external senders going to use
Open Permission tab of Public folder
Assign contributor permission to anonymous .

Now you are ready to accept the mails to Public foler
test the PF mail function from outside

In outlook

Open the Public folder properties
navigate to administration Tab
select Folder assistant
add rule as per your condition .

To assign sendAs permission for users :

In ESM go to Specific Public Folder properties
Administraive Rights - set sendAs permission for the user .

Now you have public folder which receive mails and users can send mails on behalf it :-)

While composing mail, users can specify PF alias in the From Field ..
Hope this solves your issue ..

CliffordNg

ASKER

Hello Cravee,

{Create a Public folder , Mail enable it , Assign the alias same as the email address which external senders going to use , Open Permission tab of Public folder
Assign contributor permission to anonymous . Now you are ready to accept the mails to Public foler }

I have successfully bee n able to create the above but public folder is not yet accepting my email from outside. The issue you should know is that we are using SBS2003 and POP3 connector which downloads different pop accounts to different mailboxes in Exchange.

The email which i've tested from outside goes to a specified mailbox and not to the public folder. However, thanks to you, I've moved one step ahead, meaning that I can from inside send an email to the public folder.

Can you help me with the first part?

Thanks - Clifford