Solved

printing html formatted e-mails in outlook 2002

Posted on 2004-08-17
5
220 Views
Last Modified: 2012-05-05
Having a problem with a few users unable to print e-mails formatted in html. The e-mail shows fine in print preview but when printed the body of the e-mail doesn't print. Messages formatted in plain text or rich text print fine.  
0
Comment
Question by:RandyC2
5 Comments
 
LVL 23

Expert Comment

by:slink9
ID: 11819434
Try a Detect and Repair on the machines where this is happening.  Help-Detect and Repair

Can you print a web page on these machines?  Maybe the problem is the printer driver.

<removed by Lunchy>
0
 

Author Comment

by:RandyC2
ID: 11819499
The users are on thin clients in a Citrix metaframe environment. No one else has this problem. The users print to different printers and also run off of 2 different servers.
0
 
LVL 49

Accepted Solution

by:
sunray_2003 earned 250 total points
ID: 11819683
In order for html formatted emails to print , outlook depends on IE
Make sure you have the latest update (service pack) for Internet explorer
Also make sure the outlook is fully updated.

Problem pertaining to specific users have always been due to bad/corrupt profile for that specific user.
Recreating a new profile for that specific user has always been one of the solutions.
0

Featured Post

Microsoft Certification Exam 74-409

Veeam® is happy to provide the Microsoft community with a study guide prepared by MVP and MCT, Orin Thomas. This guide will take you through each of the exam objectives, helping you to prepare for and pass the examination.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Sometimes Outlook might have problems sending a message. There may be various causes- corrupted PST, AV scanner etc. The message, instead of going to the Sent Items folder, sits in the Outbox indefinitely. To remove it you can use a free tool cal…
Find out what you should include to make the best professional email signature for your organization.
Get people started with the process of using Access VBA to control Outlook using automation, Microsoft Access can control other applications. An example is the ability to programmatically talk to Microsoft Outlook. Using automation, an Access applic…
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…

920 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

16 Experts available now in Live!

Get 1:1 Help Now