printing html formatted e-mails in outlook 2002

Having a problem with a few users unable to print e-mails formatted in html. The e-mail shows fine in print preview but when printed the body of the e-mail doesn't print. Messages formatted in plain text or rich text print fine.  
RandyC2Asked:
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sunray_2003Connect With a Mentor Commented:
In order for html formatted emails to print , outlook depends on IE
Make sure you have the latest update (service pack) for Internet explorer
Also make sure the outlook is fully updated.

Problem pertaining to specific users have always been due to bad/corrupt profile for that specific user.
Recreating a new profile for that specific user has always been one of the solutions.
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slink9Commented:
Try a Detect and Repair on the machines where this is happening.  Help-Detect and Repair

Can you print a web page on these machines?  Maybe the problem is the printer driver.

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RandyC2Author Commented:
The users are on thin clients in a Citrix metaframe environment. No one else has this problem. The users print to different printers and also run off of 2 different servers.
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