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Exchange service says it's been shutting down for 30 minutes

Hello,

I have occassion to shut down my Windows 2003 server. I make sure I have no applications loaded, and then run a stopexch.bat file. This file usually takes 5-10 minutes to execute, then I shut the server down entirely.

However, this morning I went through these steps, but my Information store line says it is stopping, but now has about 12 complete lines of periods..........................................

Any idea why it's taking so long, or if I'm stuck in a perpetual pergatory?

- Vaughn
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jviramontez
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jviramontez
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2 Solutions
 
sirbountyCommented:
Try Start->Run->Services.msc and locate the service that is in a "Stopping" mode.
Then PSKILL (http://www.sysinternals.com/ntw2k/freeware/pskill.shtml) to stop the process.
It should restart fine afterwards, but may require a reboot...
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jviramontezAuthor Commented:
I looked up the link, but it does not mention effectivity for the Windows 2003 platform.
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sirbountyCommented:
Windows2003 actually includes a similar program called tskill.exe - find the process name and you should be able to use it in the same manner (although I've used pskill in 2003 as well).

If your comfortable using the registry - you can find the process name under HKey_Local_Machine\System\CurrentControlSet\Services (just search from their for the service name).

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sirbountyCommented:
otherwise - pslist also from sysinternals will give you the process name as well.
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jviramontezAuthor Commented:
In trying to use tskill, I believe the process name is "msexchangeis", but what is the process id?
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jviramontezAuthor Commented:
I have ran pslist and looked through the pid's, but there is not mention of the process named msexchangeis, nor anything which seems similar. Can you lend any further suggestions?
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sirbountyCommented:
Is this the service that is hung?
You should be able to stop it using the process name as well.
TSKill /? will give you examples of the format.

What are you using in your batch file for stopping these services?  Sounds like they may be taking a while to stop...
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jdeclueCommented:
Do not kill the process, you may very well cause corruption within the Information Store. First hit ctrl-x in the dos window running your batch file to stop it, if that doesn't work hit X in the top right, if that doesnt work than hit ctrl-esc-del and kill the CMD process. Go into Services, and manually try to shut down the information store. If it is in the Stopping mode, try it anyway. Wait a few minutes and then shutdown the server through the start menu. The will make the OS try to force it closed. If you get the not responding box, let it time out and shutdown the server.

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sirbountyCommented:
I'd see it as a hung service and now way for it to time out if it's been shutting down for over 1.5 hours now...
The only options are to force it to stop or allow the OS to do it via a reboot...
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jdeclueCommented:
yeah, I was trying to give the server an opportunity to shut it down a bit more gracefully and kill it in the shutdown process where it may have a chance at commiting disk caches etc.... ;)

J
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