External E-mail Addresses Cannot Open Attachments -
Posted on 2004-08-17
We have been having a problem that may be virus related. We are running Win2k server with MS Exchange 2000. SOme of our contacts in which we send mail to report trouble opening attached documents. Many times, they say they are corrupt. I am running Symantec Corporate Edition, but have not yet updated the software to the latest Edition. All my virus defs are up to date and I do not seem to see any viruses. We will occasionally get a user who has a virs on a reocurring basis, but I can never retrieve the virus history to see what it is. I am wondering if this has anything to do with the attachments we send becoming corrupt. We also recieved the following messages from one of our clients regarding an e-mail we sent.
WARNING!!! (from tcd5074.vtcdb.xxx.com)
The following message attachments were flagged by the antivirus scanner:
Attachment [2.2] VIS Move Logistics Plan 040820 R2.xls, scan failed: Scan
engine error. Action taken: incomplete scan
Any idea on what would be causing our attachments to prompt this security error at another organization?