How do I solve this? PC failed to boot at checkpoint VMGR

Posted on 2004-08-17
Medium Priority
Last Modified: 2010-03-29
I'm working on a PC that gets past the Dell flash screen and stops with the cursor flashing in the upper left hand corner.
After Ctrl-Alt-Del 3 or 4 times the error msg comes up that the PC failed at checkpoint VMGR.

Any suggestions???


Question by:tcstech4b
LVL 69

Expert Comment

ID: 11823127
You may have a hardware problem with the hard drive.  A diagnostic program run on the drive might help:
Maxtor/Quantum http://www.maxtor.com/en/support/products/index.htm
Fujitsu http://www.fcpa.fujitsu.com/download/hard-drives/#diagnostic
Samsung http://www.samsungelectronics.com/hdd/support/utilities/utilities_index.html
Seagate http://www.seagate.com/support/seatools/index.html
Western Digital http://support.wdc.com/download/
IBM and Hitachi http://www.hgst.com/hdd/support/download.htm#DFT 

You may have a bad Windows driver.  If you are running WinXP, a repair install might fix it:

Expert Comment

ID: 11823224
give Dell Support a call (1800) 981-3355

Accepted Solution

Auriclus earned 750 total points
ID: 11823531
VMRG manages the load of Plug and Play devices.

Remove any PCI cards (aside from the video card) present and then boot the computer.  If it boots up, then add them back one-by-one to see which was causing the problem.  Try updated drivers for that device.  If it still locks up, the device might be defective.

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LVL 10

Expert Comment

ID: 11823862
normally you can run hdd diags that are built into the system bios/hdd by pressing <ctrl> + <alt> + <d> at the dell screen.  Try this, also, if your system is newer, you can press f12 at the dell logo screen and choose "boot to utility partition" then run the quick tests or express tests....this will run a quick hardware check on the entire system.  Start with that and see what happens.

Expert Comment

ID: 11824817
Got this from a Dell message board:

A failure at Vmgr says that your system can't load or initialize a PCI option ROM. Remove all your PCI cards from the system, disable any onboard network interface, and try to get the system booted. If it still doesn't work, the system may be beyond repair.

When you boot it, let it sit for a while - the error may just need to time-out. When you reboot it, the system remembers the last "checkpoint" before the system stalled, and it reports that to you on the next boot.


Expert Comment

ID: 11826995
Remove all PCI cards, restart the system, hit F2 , goto BIOS, make sure that all your three keyboard lights are lit (num lck, caps lck, scroll lck). Press ALT+E, then restart the system again. The next screen would say "Automatic --- configuration". After that screen, shut the system down, replace once card at a time and restart.

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