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cant find webpage BUT should

Posted on 2004-08-17
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Last Modified: 2010-03-17
in trying to access a device at a web address, an access point.

normally i would get a 3com dialogue, asking for a username/password.

tried it last nite and got the normal un/pw, but then after hitting enter to continue instead of seeing the normally expected graphics for the buttons on the next page, i saw the frame (i think outline) and the little red X that you see if a picture isnt available.  when i tried clicking on what s/b the correct option the program says bad login and restarts the login.  i tried this for a 2nd access point at the same place and this time it just wouldnt load the dialogue, and said page not found.

yet when i tried to access these same to ip addresses from a different computer it worked fine.  so i figured my IE temp files were corrupted or something, and deleted them, the history, the online files etc on the offending machine.  no luck.  tried the good machine again, worked fine.

so what else would be different between the two machines that could cause this.

note the offending machine i am remoting into, the local machine is in fact local.

the funny part is, last week i had a similar occurence with 2 other access points with different ips involved, but the remote machine was the one that worked fine, and the local one wasnt.

i had heard of an 'arp cache' and thought initially maybe that was it, but when i read more on it, i dont think so.

looking for help.

thanks.

jim






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Question by:jsturtz
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by:jsturtz
ID: 11862206
i found this doing a websearch.  it seems to apply but when i chased down the index.dat file (found it in cookies), logged in as admin and killed the index.dat for my user.  it didnt help.  any other ideas?

[[Subject: Page cannot be displayed error

Solve 'Page Cannot Be Displayed' errors
Serdar Yegulalp
04 Dec 2002
 
Users of Internet Explorer and Windows 2000 sometimes report a problem that at first appears to be a DNS issue,
or a network problem in general, but is in fact due to a corrupt cache-management file in Internet Explorer.
Since many Internet components in Windows embed IE as a way to render Web pages, either from a local drive or
remotely, a corrupt IE cache can appear to be a bevy of problems in different guises.

The most common symptom of a corrupt IE cache is an error message when attempting to open a Web page.
Usually the error message has the form:

The page cannot be displayed
The page you are looking for is currently unavailable. The Web site might be experiencing technical
difficulties, or you may need to adjust your browser settings.

The file that manages IE's local documents cache is called INDEX.DAT and is a hidden file that resides
either in the Temporary Internet Files folder or in the Cookies folder. Since this file is generated on a
per-user basis, some users on the same machine may have this problem and some may not.

To rebuild the INDEX.DAT file:

Open Internet Explorer and select Tools -> Internet Options, then click Delete Files under
Temporary Internet Files.

Clear the History by clicking Clear History.

Close all instances of Internet Explorer, and all other open programs.

You now have two choices. You can either:
Log off and log back on as a different user and then start a CMD prompt.

Start a CMD prompt and then kill EXPLORER.EXE from the Task Manager. Go to the directory
Documents and Settings\<User>\Local Settings\Temporary Internet Files\Content.IE5. <User> in this case
is the user experiencing the network problems.

Type DEL INDEX.DAT to delete the affected file.

If you have your Temporary Internet Files located in another folder (this folder can be manually reassigned,
 so there is a chance it may be somewhere else), you will need to go to
Documents and Settings\<User>\Cookies and delete the INDEX.DAT file there.

Log off and log back on as the original user, then launch Internet Explorer and browse normally.
]]
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