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Active Directory MMC snapin for password resets

Hello everyone,

I am looking for a way to reduce our helpdesk call volume. One of our most common calls consists of password resets. Does anyone have any experience with creating a custom mmc or web page and distributing that to say department leads or a specific contact within each department? This would help me out tremendously if someone can point me in the right direction.
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rrose987
Asked:
rrose987
1 Solution
 
BigC666Commented:
howdy,

you are really looking for trouble, however you can setup TSC to be able to login to ad server and use ad users and Computers

hope that this helps
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Debsyl99Commented:
Hi
The links here should help,
Step-by-Step Guide to Using the Delegation of Control Wizard
http://www.microsoft.com/windows2000/techinfo/planning/activedirectory/delegsteps.asp
Creating a Custom Password-Reset MMC
http://www.winnetmag.com/Article/ArticleID/9189/9189.html

Deb :))
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oBdACommented:
Another approach might be to just let them do it themselves (assuming they still have access to a web browser):
ANIXIS Password Reset: Overview
http://www.anixis.com/products/apr/default.htm
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rrose987Author Commented:
I want to thank everyone for the help. I think I am going to try out the articles Debsyl99 recommended. Thanks again everyone.
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