Solved

Active Directory MMC snapin for password resets

Posted on 2004-08-17
4
1,352 Views
Last Modified: 2009-09-08
Hello everyone,

I am looking for a way to reduce our helpdesk call volume. One of our most common calls consists of password resets. Does anyone have any experience with creating a custom mmc or web page and distributing that to say department leads or a specific contact within each department? This would help me out tremendously if someone can point me in the right direction.
0
Comment
Question by:rrose987
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
4 Comments
 
LVL 9

Expert Comment

by:BigC666
ID: 11825317
howdy,

you are really looking for trouble, however you can setup TSC to be able to login to ad server and use ad users and Computers

hope that this helps
0
 
LVL 20

Accepted Solution

by:
Debsyl99 earned 250 total points
ID: 11825325
Hi
The links here should help,
Step-by-Step Guide to Using the Delegation of Control Wizard
http://www.microsoft.com/windows2000/techinfo/planning/activedirectory/delegsteps.asp
Creating a Custom Password-Reset MMC
http://www.winnetmag.com/Article/ArticleID/9189/9189.html

Deb :))
0
 
LVL 85

Expert Comment

by:oBdA
ID: 11826012
Another approach might be to just let them do it themselves (assuming they still have access to a web browser):
ANIXIS Password Reset: Overview
http://www.anixis.com/products/apr/default.htm
0
 

Author Comment

by:rrose987
ID: 11831239
I want to thank everyone for the help. I think I am going to try out the articles Debsyl99 recommended. Thanks again everyone.
0

Featured Post

Ready to get started with anonymous questions?

It's easy! Check out this step-by-step guide for asking an anonymous question on Experts Exchange.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

NTFS file system has been developed by Microsoft that is widely used by Windows NT operating system and its advanced versions. It is the mostly used over FAT file system as it provides superior features like reliability, security, storage, efficienc…
With the rising number of cyber attacks in recent years, keeping your personal data safe has become more important than ever. The tips outlined in this article will help you keep your identitfy safe.
Monitoring a network: why having a policy is the best policy? Michael Kulchisky, MCSE, MCSA, MCP, VTSP, VSP, CCSP outlines the enormous benefits of having a policy-based approach when monitoring medium and large networks. Software utilized in this v…
Add bar graphs to Access queries using Unicode block characters. Graphs appear on every record in the color you want. Give life to numbers. Hopes this gives you ideas on visualizing your data in new ways ~ Create a calculated field in a query: …

628 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question