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2003 Term Server Printing Dies

Posted on 2004-08-17
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I have a new Quad 2.7 processor server with 8 Gigs of Ram. It has nearly 100 users logging in remotely for 2003 Term Server access from remote sites. It's used for Office 2003 products including Outlook.

Now for the 2nd day in a row, printing gets funky around 4:00 in the afternoon. I have a Print Server with 2000 running and it is controlling the printing for the 2003 TS box. While printing goes belly up on the 03 box, it works fine directly on the 2000 Server. I have 10 sites with IP access across the net and 1-2 printers at each site.

I'm wondering if I should just get the printer queues directly on 2003 TServer. Any suggestions would be appreciated.
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Question by:bullerdick
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17 Comments
 
LVL 23

Expert Comment

by:rhandels
ID: 11827779
Hi,

You could create the printer on the 2003 server. Do you have any idea what could be happening at 4 in the afternoon?? Extra users in the domain?? Some sort of program being executed around 4??  Do you see anything strange in the Event Viewer??
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LVL 9

Expert Comment

by:SamuraiCrow
ID: 11827844
What sort of network enviroment does the server run in?  Is it dual teamed 1GB adapters terminating in a GB core switch or is it running at 10/100 speeds?  A hundred users with two redirected printers each could potentially add up after a while.  Making the TS the print server could be a troubleshooting step and help isolate the issue but I don't know that I would reccomend it as a final solution based upon the current user load.  What sort of printers are running on your network?
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Author Comment

by:bullerdick
ID: 11889024
The event log does not really show anything. I see jobs that printed previously and then nothing in the event log indicating a printing problem. However, when I go to printer properties and look at the ports, while the server is in non printing state, I get at least 12 inactive Terminal Server ports in the Ports listing of Server Properties. These do not show up when the server is able to print. HP printers have the IP address of the HP printers and  are using HP Standard TCP/IP Ports. We have Dell 5300 printers which are Lexmark knockoffs using Standard TCP/IP ports. VERY ODD as this happens without warning. I've had the printers linked to a 2000 print server and also create on  this 2003 terminal server. Both with the same result. Server is in it's 2nd week of use and there has only been 1 day without printing problems. A restart usually brings things back in line for half a day.
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LVL 23

Expert Comment

by:rhandels
ID: 11889480
Did you set some sort of connection timeout?? Maybe the print connection is being deleted or disconnected after an amount of time..
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Author Comment

by:bullerdick
ID: 11891098
There are no connection time outs on the server whatsoever. Although I do want to have it kill idle connections after 60 minutes of being idle eventually.
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LVL 23

Expert Comment

by:rhandels
ID: 11891226
Try disabling this setting and see if it happens again, then maybe there something to look at..
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Author Comment

by:bullerdick
ID: 11891333
There's nothing to disable as I haven't set anything.
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LVL 23

Expert Comment

by:rhandels
ID: 11892829
Sorry, didn't read that carufully enough.. ;) Might be getting tired...

What drivers are you using?? I would suggest using PCL 5 drivers (the 6 drivers seem to go awire on a 2003 machine) or try using the PS drivers..
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Author Comment

by:bullerdick
ID: 11893349
Thanks, I believe I have the PCL6. I'll change that over and give it a try.
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LVL 23

Expert Comment

by:rhandels
ID: 11893500
Ok... We also had this problem with our 2003 server. 2000 doesn't seem to have those kind of problems, but 2003 does..
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Author Comment

by:bullerdick
ID: 11904322
i've tried the PCL drivers to but the problem rears its ugly head still.
We have a mixture of HP8000, HP8150, Dell 5300 printers (which are really Lexmark t634 printers).
Printing still dies on all printers without warning.
Time of day is no longer predicatble. Restart seems to clear it up for several hours.
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LVL 23

Expert Comment

by:rhandels
ID: 11906007
It looks like the spool is filling up or something like that. You could try restarting the spooler service if this works. Else i'm truly lost.
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Author Comment

by:bullerdick
ID: 11906226
Thanks, that makes 2 of us. Restarting the spooler does not help whatsoever. The only thing that does is a restart of the server at least for a while.
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Author Comment

by:bullerdick
ID: 11970033
I have the workaround. Apparently the printing is killed off as the server is not happy with the Dell 5300 print drivers. I've now been running the server for a week and have pretended the pritners are HP8150...not a hiccup the whole time. Good from the working standpoint. Bad from the fact that Dell and Lexmark have not gotten their drivers to work with this new server OS!
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