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Outlook 2000 Message Body Truncated. Windows 98.

Posted on 2004-08-18
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Last Modified: 2008-01-09
I'm using Outlook 2000 SP3, with Exchange Server 5.5.
When I recieve e-mails forwarded by someone, its truncated (some part of the body from the end is missing)... The message size is not more 18 KB without any attachment it's a pretty lengthy message.
The operating System is Windows 98.

My Mail profile is configured with Exchange mailbox and PST. My delivery settings are set to deliver to PST. I also tried creating a new profile with just Exchange still the message is truncated.

Outlook Mail Format is set to microsoft Outlook Rich text. doesnt make a difference if i change it HTML.

Let me know if anyone has faced this problem before.
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Question by:Milind2478
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7 Comments
 

Author Comment

by:Milind2478
ID: 11831472
Here's another update, when I check that e-mail with OWA everything works fine the message is not truncated.
So I guess its gotto do something with Outlook 2000 and Windows 98. I have seen a KB article which says that Windows 95 /98 with Outlook 2000 has problem with body message being more than 64 KB, however in my case the message body is just 18 KB

Please let me know if there is a solution to this, If this is a known issue please provide me with the KB Article from Microsoft.
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Accepted Solution

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mark-wa earned 125 total points
ID: 11836801
I have seen this issue before.  One of the things I have seen fix this was to rename frmcache.dat.

do a search in windows for:     frmcache.dat

once found, rename it to frmcache.old

If you find multiple instances, rename them all to frmcache.old, it won't hurt anything unless you use custom forms in outlook.

then open outlook and test the issue.

Mark
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LVL 13

Expert Comment

by:mark-wa
ID: 11836854
Sounds like you've seen this article, but make sure MLANG.DLL is greater than version 6.0.2600.0

If it's not, either upgrade IE to the latest service pack or if you already are at the latest service pack, extract the new version of MLANG.DLL from the Internet Explorer cab files.

The IE cab files are located in one of 2 places:

c:\windows\windows update setup files

or

c:\windows update setup files

Mark
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Author Comment

by:Milind2478
ID: 11838619
Thank you Mark, I'll check it today and let you know if that worked ...?

Cheers
Milind
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LVL 13

Expert Comment

by:mark-wa
ID: 11842370
Sounds good.

Mark
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