Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

HP 4000 will only print from tray 1

Posted on 2004-08-18
8
Medium Priority
?
2,022 Views
Last Modified: 2013-12-15
Hi There

I have put 8 indentical Dell Optiplex into an office with the exact same setup on all. They share a HP 4000 via a JetDirect 170L. Six of the machines will print to which ever tray they select and the auto setting selects tray 2 because tray on is emply and closed. However two of the PCs will only try and print from tray 1 regardless of the settings. I have gone into the settings and told it to only select tray 2 and it makes no difference. The printer Just will not print. The only way to get it to print for them is put paper in tray 1. I have even shared a printer that works fine from one of the other PCs and the same thing happens when they try to print.

Doey
0
Comment
Question by:doey
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
8 Comments
 
LVL 9

Accepted Solution

by:
joed earned 375 total points
ID: 11835459
Check the paper "type" setting. If the tray is set to "plain" paper and you ask for letterhead for example it will ask you to 'feed letterhead' from the manual tray.
0
 

Author Comment

by:doey
ID: 11839302
Thanks Joe

I'll be with them later today and I'll give that a shot. As soon as I find out if that is the problem or not I'll let you know.

Doey
0
 
LVL 9

Expert Comment

by:jonoakley
ID: 11853391
If MS Word is involved
Open Word-->File--> Print--> Options button--> Set Default tray setting to Use Printer Settings
0
Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 
LVL 9

Expert Comment

by:jonoakley
ID: 11853415
Also Hit the Go button on the printer and it will bypass the tray option
0
 

Author Comment

by:doey
ID: 11853958
Thanks.

It ended up being the paper type settings. The HP printer was setup to run with A4 size paper. Within the printer properties there were six different places where I changed the paper type from Letter to A4. Only when I changed all of them did it work properly.

0
 
LVL 9

Expert Comment

by:jonoakley
ID: 11870259
If you recieve A4 documents there is a setting under  Printing Menu--> Override A4/Letter Set to equal Yes

This will automatically set the printer to reduce A4 to letter size.
0
 

Author Comment

by:doey
ID: 11879101
Thank you, this is one to keep on board for future reference.
0
 

Expert Comment

by:NEWIRETECH
ID: 22822982
Also the letter to legal switch on the side of the tray two drawer could be broken as was the case with me. You might only see this occur when the printer comes from a production environment. The bazaar ways in which electronic equipment breaks on the factory floor never ceases to entertain me. Tonka toys wouln't hold up a day in there. It's a feat just shy of a miracle that the printer lasted for 93,000 pages.
0

Featured Post

Free Tool: SSL Checker

Scans your site and returns information about your SSL implementation and certificate. Helpful for debugging and validating your SSL configuration.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

If you use a Brother DCP 130C or similar Brother printer, at some point you might encounter the following problem: after you change the ink cartridge, the printer displays an "ink empty" message. Sometimes you just need to follow the instructions…
When I recently replaced my image transfer kit on my office HP color laserjet 5550dn printer, I had a slight problem.  The left bracket that holds the transfer kit got stuck in the upright locked position instead of being at a 45 degree angle facing…
In an interesting question (https://www.experts-exchange.com/questions/29008360/) here at Experts Exchange, a member asked how to split a single image into multiple images. The primary usage for this is to place many photographs on a flatbed scanner…
This video Micro Tutorial shows how to password-protect PDF files with free software. Many software products can do this, such as Adobe Acrobat (but not Adobe Reader), Nuance PaperPort, and Nuance Power PDF, but they are not free products. This vide…
Suggested Courses

670 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question