Out of office assistance error

I have a user that when she goes to out of office assistance in outlook she gets “ The command is not available.  See the program documentation about how to use this extension. I uninstalled outlook 2002 and reinstalled outlook and the error still comes up.
italianitAsked:
Who is Participating?

Improve company productivity with a Business Account.Sign Up

x
 
scampgbConnect With a Mentor Commented:
Hi italianit,

The Microsoft KB article http://support.microsoft.com/default.aspx?scid=kb;EN-US;823472 seems to be what you're looking for.

I hope that this helps - let me know if you need any further help.
0
 
Yan_westCommented:
And BTW, if you do not have an exchange server installed on your network, this is a normal situation. You can not use the out of office assistant if no exchange server are present.
0
 
scampgbCommented:
Hi ItalianIT.  Thanks for the "A".  Glad I could help :-)
0
The 14th Annual Expert Award Winners

The results are in! Meet the top members of our 2017 Expert Awards. Congratulations to all who qualified!

 
madspireCommented:
I also have this problem - I did look for the reg key listed in the knowledge base article, but there is no resiliency key - under HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook\Resiliencyor the alternate I found from microsoft, HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\Outlook\Resiliency.

We do use an Exchange server here(2000), and I had the user access the Out of Office assistant through webmail, which worked fine, so you may want to try that italianit.

Any help would be appreciated.

btw - my user is running our standard image - XP pro


0
 
oldfowler1Commented:
Using outlook 2003 on exchange 2003 enterprise
I used the above fix (renaming the resiliency key). But when I reopened outlook 2003
I get the following error:
"Outlook experienced a serious error the last time the add-in 'outex.dll' was opened. WOuld you like to disable this add-in?
To reactivate this add-in, click About Microsoft Office Outlook on the Help menu, and then clike disabled Items."

It does NOT matter which I click yes or no. I get the same result, the out of office assistant will not function  "The command is not avaliable..."

I tried the rename resiliency fix a few times looking for the combination that would work... None have.
I performed a repair on Outlook , that then not help.
I reinstalled outlook, that did not help.
The user with this issue is able to control the Out of Office Assistant in OWA only.
Any ideas?
0
 
pmccorkleCommented:
I have the same problem, and have tried all the same fixes with no luck
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.