Solved

Not able to view PDF on an XP, IE6 and Adobe6.0.1 configuration, however saved PDF files open perfectly in the browser on the same machine.

Posted on 2004-08-18
9
360 Views
Last Modified: 2013-11-19
One of our client is not able to view PDF on his XP, IE6 and Adobe6.0.1 configuration, here are other details:
1. The PDF is rendered as streams by setting content type = 'application\pdf' to the client side from web server.
2. A saved PDF on local disk opens perfectly in browser on the same machine.
3. We have another link (help) on our website, which links to help file (in PDF format) on our IIS web server. This file is openes perfectly.
4. I tested the scenario on many other machines having XP, IE6, Adobe6.0.1 and was able to open the PDF without any problem.

any help would be appreciated!
thanks in advance!
0
Comment
Question by:KrishanSammi
  • 4
  • 3
9 Comments
 
LVL 3

Expert Comment

by:kumvjuec
ID: 11833916
What is the error. Is it a save dialog that appears or an error page.. what??
0
 

Author Comment

by:KrishanSammi
ID: 11834327
There is no error, a blank page opens.
Status is shown as "Done" in the status bar and an icon appears on the top left corner of the page.
0
 
LVL 3

Expert Comment

by:kumvjuec
ID: 11834395
There is problem with integration of acrobat with the explorer. Try this..

Reset Security,Program and Advanced settings of the explorer to defaults
If that doesn't work, then try reinstalling Acrobat
0
Master Your Team's Linux and Cloud Stack!

The average business loses $13.5M per year to ineffective training (per 1,000 employees). Keep ahead of the competition and combine in-person quality with online cost and flexibility by training with Linux Academy.

 

Author Comment

by:KrishanSammi
ID: 11834577
I matched the Security and Advanced settings with the settings of a machine where the scenario is working (where I am able to view PDF), I also tried reinstalling Acrobat 6.0.1.  It did not help.
0
 
LVL 3

Expert Comment

by:kumvjuec
ID: 11834620
If you use "save target as" on this link, does the save dialog open up, and does the pdf download. If it does, I might not be able to go further:(
Above, what kind of icon appears on the top left.
0
 

Author Comment

by:KrishanSammi
ID: 11853689
The problem is fixed by upgrading Acrobat Reader from 6.0.0 to 6.0.1.
0
 
LVL 3

Expert Comment

by:kumvjuec
ID: 11853732
>>I also tried reinstalling Acrobat 6.0.1.  It did not help
above, you were saying :)

That's good that the problem is solved
0
 
LVL 1

Accepted Solution

by:
Computer101 earned 0 total points
ID: 12405547
PAQed, with points refunded (500)

Computer101
E-E Admin
0

Featured Post

The New “Normal” in Modern Enterprise Operations

DevOps for the modern enterprise offers many benefits — increased agility, productivity, and more, but digital transformation isn’t easy, especially if you’re not addressing the right issues. Register for the webinar to dive into the “new normal” for enterprise modern ops.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Although it can be difficult to imagine, someday your child will have a career of his or her own. He or she will likely start a family, buy a home and start having their own children. So, while being a kid is still extremely important, it’s also …
Any business that wants to seriously grow needs to keep the needs and desires of an international audience of their websites in mind. Making a website friendly to international users isn’t prohibitively expensive and can provide an incredible return…
The viewer will learn how to count occurrences of each item in an array.
Any person in technology especially those working for big companies should at least know about the basics of web accessibility. Believe it or not there are even laws in place that require businesses to provide such means for the disabled and aging p…

809 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question