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MAPI send mail not working unless Outlook is open
Our company uses an accounting program that has the MAPI capability to send reports as pdf email attachements. It works fine, as long as the user has Outlook open. If Outlook is not open, it does nothing. Normally I'd tell people just to have Outlook open when they use it, except that tech support for the accounting program CAN send mail w/o Outlook open, and I've been tasked with making this work w/o Outlook.
None of the computers in the office can send w/o Outlook open, except those that have a PDA connected and syncing thier email. All workstations are running 2000 Pro SP4 w/ Office 2000 SP1. I've tried intalling Office 2000 SP2 and SP3 and tried Outlook 2002. I've tried installing ClickYes, even though no security warning ever pops up whether Outlook is open or not.
I'm assuming that nothing is actually 'broken' since all the workstations are doing the exact same thing, but I'm wondering if there's anything else I can try to make this work without Outlook open. As a last resort, I can accept as an answer a workaround in the form of a complete script that I can use as a Windows logon script to log user's on to thier MAPI profile with some process running in the background (I'm assuming that the having a user logged on to thier MAPI profile w/o Outlook open will allow this function to work).
None of the computers in the office can send w/o Outlook open, except those that have a PDA connected and syncing thier email. All workstations are running 2000 Pro SP4 w/ Office 2000 SP1. I've tried intalling Office 2000 SP2 and SP3 and tried Outlook 2002. I've tried installing ClickYes, even though no security warning ever pops up whether Outlook is open or not.
I'm assuming that nothing is actually 'broken' since all the workstations are doing the exact same thing, but I'm wondering if there's anything else I can try to make this work without Outlook open. As a last resort, I can accept as an answer a workaround in the form of a complete script that I can use as a Windows logon script to log user's on to thier MAPI profile with some process running in the background (I'm assuming that the having a user logged on to thier MAPI profile w/o Outlook open will allow this function to work).
I'm not sure how you'd be able to make a login script to have a user login to their mapi profiles, but the reason that this is working for the people with PDA's is because mapi is always running on those machines. On the machines that don't use PDA's, mapi is not already running, therefore it must fully open the default mail client. So, if one could find a way to login to their mapi profiles without opening Outlook, you'd be in business. I think I'd just tell my users "tough, that's the way it works". ;)
Mark
Mark
Hello,
I think it although may depends on the archictecture of your Mapi Access.
You can use Mapi in a way that it uses automatically the default outlook profile or you can use it the way,
that you fix the the outlook profile which you want to use.
And there are many of other opportunities.
(for example with an extra registration aof the user and so on)
And this causes some different behaviour of the outlook client.
Especially after Installing the Security Update.
See the Knowledge Base Articel :
http://support.microsoft.com/default.aspx?scid=kb;en-us;263073
WD2000: Warning Message: "A Program Is Trying to Access ..." When You Send Mail Merge to E-mail After You Apply Outlook Security Update
and Information for Developers :
OL98: Developer Information About the Outlook E-mail Security Update
http://support.microsoft.com/default.aspx?scid=kb;EN-US;262700
Which Error Message do you get?
With ClickYes you can only fix the problem that the Outlook Message "A Program Is Trying to Access ..." is commited automatically.
In which language is this programm written?
I think it although may depends on the archictecture of your Mapi Access.
You can use Mapi in a way that it uses automatically the default outlook profile or you can use it the way,
that you fix the the outlook profile which you want to use.
And there are many of other opportunities.
(for example with an extra registration aof the user and so on)
And this causes some different behaviour of the outlook client.
Especially after Installing the Security Update.
See the Knowledge Base Articel :
http://support.microsoft.com/default.aspx?scid=kb;en-us;263073
WD2000: Warning Message: "A Program Is Trying to Access ..." When You Send Mail Merge to E-mail After You Apply Outlook Security Update
and Information for Developers :
OL98: Developer Information About the Outlook E-mail Security Update
http://support.microsoft.com/default.aspx?scid=kb;EN-US;262700
Which Error Message do you get?
With ClickYes you can only fix the problem that the Outlook Message "A Program Is Trying to Access ..." is commited automatically.
In which language is this programm written?
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This problem is still unresolved but I am accepting tsorensen55's answer mainly because I believe his comment that the true answer lies with the developer recoding the software is accurate. As I stated in the question, nothing is actually broken, I've simply been asked to make the software work in a way it doesn't. In that sense mark-wa's answer is true, but tsorensen55's answer provided me with more insight as to why it works this way.
Simply installing PDA software on workstations w/o PDA's attached doesn't solve the problem.
Simply installing PDA software on workstations w/o PDA's attached doesn't solve the problem.
http://support.microsoft.com/default.aspx?scid=kb%3Ben-us%3B324921
In the meantime, I'll keep looking...