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Word has insufficient memory. You will not be able to undo this action once it is completed. Do you want to continue?

Posted on 2004-08-18
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I have another problem with my Outlook 2003.  When I try to reply to an email that contains webpage, I get "Word has insufficient memory. You will not be able to undo this action once it is completed. Do you want to continue?"  I'm runing XP on a IBM Thinkpad that has 1gb of RAM.  I also have MS Office 2003 installed.  The Outlook is using Word to compose emails.   I found a reference to the quesiton on Microsoft Knowledge base, and it suggested the problem was due to la arge amout of hidden bookmarks.  I followed the instructions they suggested but it didn't seem to work.   Any ideas?

Thanks,

Henry
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Question by:henkkasu
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by:NetExpert
ID: 11837629
1. Try scan for viruses. They may cause system memory to run out.
2. Clean the cache + delete .temp and owner (search for ~$*.do?) file.
3. Run RSRCMTR to see if you're actually short in memory. Increase the system virtual memory.
4. Run SFC to check for corrupted file (mostly riched20.dll and normal.dot).
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Author Comment

by:henkkasu
ID: 11845180
Hi NetExpert,

Thanks for the response.  Can you elabrate how to use RSRCMTR?  I tried to run it from a DOS window, but it didn't seem to be recognized.

Thanks,

Henry
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NetExpert earned 750 total points
ID: 11847008
henkkasu,
The tips is a bunch of old collective ideas used for Windows in general. In fact I'm not sure RSRCMTR command is supported in Windows XP. It's the resource meter program, you can also try to have a look at system/task manager in Windows XP by pressing Ctrl+Alt+Del, it will provide some sufficient information.

And people is comlaining about the worm that get you out of memory, so I just wonder if you have infected. Problem with the cache and .temp file is rare, and usually can be resolved by rebooting computer. If problem remains, you should try scanning for adware and unnecessary memory-resident program (try hijackthis, process-xplorer, etc).

The last guest is the email itself is somehow corrupted (at least with Word), so when you try to reply, Word cannot process to include the mail properly. Or even Word itself has problem with (long) webpages. Have you tried: 1. Reply to a mail not containing a webpage? 2. Open the webpage (included in the mail) by Word?
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