Solved

Cannot reinstall neither uninstall Microsoft Office

Posted on 2004-08-18
10
246 Views
Last Modified: 2010-04-14
My user is not able to start neither Excel neither Word.  When starting Excel, Windows Installer start and require Office 2000 Premium.  Locate it thru our Network and it give me an error about invalid Windows Installer.  Tried to reinstall Office but I got the message from Windows Installer: "Impossible to open this package.  Check if it exist and you are authorized to access it, or check if this package is a valid Windows Installer"  (or something like that, french translation...).  Try to unstall Office but get the same pathern.  My questions are why this and how I can fix it.
0
Comment
Question by:Alain_Labelle_Ing
  • 4
  • 2
10 Comments
 
LVL 1

Expert Comment

by:LONBUSS
ID: 11839134
0
 

Author Comment

by:Alain_Labelle_Ing
ID: 11839656
It looks more that I have a Windows Installer issue, a Windows Installer corruption...
0
 
LVL 1

Expert Comment

by:LONBUSS
ID: 11839813
Ok perhaps you can try this then:

Windows Installer CleanUp Utility
http://support.microsoft.com/default.aspx?kbid=290301

then install the latest Windows Installer (2001) for W2k
http://www.microsoft.com/downloads/details.aspx?FamilyID=4b6140f9-2d36-4977-8fa1-6f8a0f5dca8f&displaylang=en
0
Optimizing Cloud Backup for Low Bandwidth

With cloud storage prices going down a growing number of SMBs start to use it for backup storage. Unfortunately, business data volume rarely fits the average Internet speed. This article provides an overview of main Internet speed challenges and reveals backup best practices.

 
LVL 1

Expert Comment

by:LONBUSS
ID: 11839838
This will make changes to the registry, so I suggest you make a backup.

How To Backup, Edit, and Restore the Registry in Windows 2000
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q322755
0
 

Expert Comment

by:stlcards2004
ID: 11841229
Try removing office thru add remove programs and then remove the office folder from c:\program files\Microsoft Office or what you named it. Then go to start and type in regedit and go to hkey_local_machine\software\office and remove the office key then try to reinstall office.
0
 

Author Comment

by:Alain_Labelle_Ing
ID: 11841290
I already tried removing office thru Add Remove Programs, but got an error message coming from Windows Installer so not able to uninstall it.  The more I think about it, the more it looks as a Windows Installer fuckup
0
 
LVL 1

Accepted Solution

by:
LONBUSS earned 250 total points
ID: 11841774
Ok I think this should do the trick...

Windows Installer Appears Every Time I Start an Application
http://www.annoyances.org/exec/show/article08-103

Run the Registry Editor (REGEDIT.EXE).
Expand the branches to HKEY_CURRENT_USER\ Software\ Microsoft\ Office\ 9.0\ Common.
Delete the UserData value on your right, and close the Registry Editor.
The next time you start an Office application, it will ask for your username, but shouldn't bother you again.
0

Featured Post

Ransomware-A Revenue Bonanza for Service Providers

Ransomware – malware that gets on your customers’ computers, encrypts their data, and extorts a hefty ransom for the decryption keys – is a surging new threat.  The purpose of this eBook is to educate the reader about ransomware attacks.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Cursor typing problems 5 36
There is less than 0% available RIDs in the current pool 5 756
Registry Error Stop 0X0000051 3 2,778
IP Addresses List On Network 8 286
NTFS file system has been developed by Microsoft that is widely used by Windows NT operating system and its advanced versions. It is the mostly used over FAT file system as it provides superior features like reliability, security, storage, efficienc…
Note: This is the third blog post in a series on email clearinghouses (https://www.xmatters.com/alert-management/blog-email-has-failed-us?utm_campaign=70138000000ydLoAAI&utm_source=exex&utm_medium=article&utm_content=blog-post).   We’ve been talki…
This video demonstrates how to create an example email signature rule for a department in a company using CodeTwo Exchange Rules. The signature will be inserted beneath users' latest emails in conversations and will be displayed in users' Sent Items…
This video explains how to create simple products associated to Magento configurable product and offers fast way of their generation with Store Manager for Magento tool.

932 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

14 Experts available now in Live!

Get 1:1 Help Now