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PCI device preventing W2K booting?

Posted on 2004-08-18
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Last Modified: 2010-04-12
Have just done a clean reinstall of W2K + SP4 on this Dell 4100.
In Device Manager there is one Unknown Device showing PCI Device
(PCI bus 0, device 31, function 3), everything else appears correctly installed.
 Not sure what device this is – the video driver I downloaded from Dell & the sound card and network cards work fine. There are no other cards installed.
If I try to disable the PCI device, Windows want to reinstall it and I am now getting a BSOD on startup, only when the PC is SHUT DOWN, whether this device is disbaled or enabled:
STOP: 0x0000000A  IRQL_NOT_LESS_OR_EQUAL
Address 8042CFD0 base at 80400000 Date Stamp 3ee6c002 ntoskrnl.exe

How can I find out what this PCI Device is and get hold of the driver?
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Question by:RichardCoeurdeLion
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6 Comments
 
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Accepted Solution

by:
Rob Stone earned 750 total points
ID: 11839581
Have a read of this
http://support.microsoft.com/default.aspx?scid=kb;en-us;244601&Product=win2000

Alternativly if there is another Dell 4100 with 2000 on it check that device manager. I presume there are no extra PCI devices installed?
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Author Comment

by:RichardCoeurdeLion
ID: 11860627
Thanks for the link - useful information. Someone has pointed out that it could be due to the chipset drivers not being installed. So I have downloaded them from the Dell website and will install them on the Dell 4100 at the customer site and see what happens.
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LVL 15

Expert Comment

by:Rob Stone
ID: 11868178
Let us know how it goes.
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Author Comment

by:RichardCoeurdeLion
ID: 11899783
Well, installing the Intel chipset drivers did the trick - I'll try & remember to look out for that another time.
BTW I can't remember if I checked but would the ! icon for the missing PCI Device in "Other Devices" also have shown up in System Devices for the SMBus?
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LVL 15

Expert Comment

by:Rob Stone
ID: 11900692
It is possible if there aren't any other devices to install.

Glad its OK now. Post a refund request in the Community Forum.
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