[Okta Webinar] Learn how to a build a cloud-first strategyRegister Now

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 159
  • Last Modified:

PCI device preventing W2K booting?

Have just done a clean reinstall of W2K + SP4 on this Dell 4100.
In Device Manager there is one Unknown Device showing PCI Device
(PCI bus 0, device 31, function 3), everything else appears correctly installed.
 Not sure what device this is – the video driver I downloaded from Dell & the sound card and network cards work fine. There are no other cards installed.
If I try to disable the PCI device, Windows want to reinstall it and I am now getting a BSOD on startup, only when the PC is SHUT DOWN, whether this device is disbaled or enabled:
STOP: 0x0000000A  IRQL_NOT_LESS_OR_EQUAL
Address 8042CFD0 base at 80400000 Date Stamp 3ee6c002 ntoskrnl.exe

How can I find out what this PCI Device is and get hold of the driver?
0
RichardCoeurdeLion
Asked:
RichardCoeurdeLion
  • 3
  • 2
1 Solution
 
Rob StoneCommented:
Have a read of this
http://support.microsoft.com/default.aspx?scid=kb;en-us;244601&Product=win2000

Alternativly if there is another Dell 4100 with 2000 on it check that device manager. I presume there are no extra PCI devices installed?
0
 
RichardCoeurdeLionAuthor Commented:
Thanks for the link - useful information. Someone has pointed out that it could be due to the chipset drivers not being installed. So I have downloaded them from the Dell website and will install them on the Dell 4100 at the customer site and see what happens.
0
 
Rob StoneCommented:
Let us know how it goes.
0
 
RichardCoeurdeLionAuthor Commented:
Well, installing the Intel chipset drivers did the trick - I'll try & remember to look out for that another time.
BTW I can't remember if I checked but would the ! icon for the missing PCI Device in "Other Devices" also have shown up in System Devices for the SMBus?
0
 
Rob StoneCommented:
It is possible if there aren't any other devices to install.

Glad its OK now. Post a refund request in the Community Forum.
0

Featured Post

How to Use the Help Bell

Need to boost the visibility of your question for solutions? Use the Experts Exchange Help Bell to confirm priority levels and contact subject-matter experts for question attention.  Check out this how-to article for more information.

  • 3
  • 2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now