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Out of Office Auto Forwarding Rule turns off

Posted on 2004-08-19
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Last Modified: 2008-01-09
This is a tough one and the man/woman who fixes it will be rewarded greatly

I have a site that has users who frequently go in and out of the office.  Now they can set up there own rule to do this using the Out of Office features in Outlook 2003.  They are running Exchange 2000 just so you know.

The problem occurs after a few days of it being on the auto forwarding rule turns off but the Outlook Out of Office part stays on.  So people get the automated reply but the mails don't get forwarded to the person that the user who is out and about has specified.  On inspection you can go into their Outlook and there is a big Error cross on the rule saying its disabled - you can re-enable it and it will begin to work again but will do the same again a few days later.

The easy work around is to turn on the O.O.A and then go to the user in ADUC (Users and Computers) and use the Exchange General tab and just set it in the Delivery Options properties.  If someone could tell me what could cause this problem to occur I would be appreciative in the up most.

Cheers
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Question by:Rowan_Insite
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5 Comments
 
LVL 3

Assisted Solution

by:tsorensen55
tsorensen55 earned 1500 total points
ID: 11840961
They just realeased SP1 for office 03 not too long ago, have you tried installing that on a test machine to see if it helps at all? I can't promise it will but it is worth a shot.
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by:Rowan_Insite
ID: 11841080
Ok thanks I will mention that - I will await any other specific answers if not then I will issue the points to you.
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LVL 3

Accepted Solution

by:
tsorensen55 earned 1500 total points
ID: 11841509
If you want to read a list of what SP1 fixes in Outlook here is a link to the article. It does mention a few things about rules but like i said, it is just a shot.

http://support.microsoft.com/default.aspx?scid=kb;en-us;872839&Product=out2003

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LVL 3

Expert Comment

by:tsorensen55
ID: 11869996
Did SP1 take care of the problem? I'm guessing it did since it was the accepted answer but I also wanted to make sure you are all taken care of.
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Author Comment

by:Rowan_Insite
ID: 11870176
Look at Q21103427 - I did give my client the option of SP1 and they are testing it but I re asked the question under Exchange and gave exact errors so if you can help take a look ASAP.

Cheers
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