I am glad it jogs someone's memory, actually the issue is quite simple from what's happening. Here it is in a nut shell:
The server's domain name is www.abc.com, the alias or short name is "abc" for pre-Windows 2000 workstations. When a user authenticates into the www.abc.com domain everything works.....EXCEPT when they try to go to abc's Web Site which is of course is www.abc.com . They receive an error of "URL or page not found". I believe what is happening, since they are logged in to a domain of www.abc.com at their local workstation, when they use their Internet Explorer and type in www.abc.com their browser becomes confused domain name wise and instead of going out on the internet it looks at the local domain and of course there is no Web Site locally....therefore the page or URL error.
The question then becomes, is there a way at either the server or the workstation that tells the workstation when it looks up www.abc.com to go outside the local network environment?
OH.......here's the catch and a good one at that.......there are many workstations at abc that do not yet authenticate into the local domain only attach......they have no problems finding the external www.abc.com Web Site. So, it appears authenticating is what causes the local workstation to become confused. As it sets the local domain of the workstation to www.abc.com ................. Ok there's the problem.....so is there an easy solution or