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MAC Office v X keeps shutting down with errors when trying to open any office application

Posted on 2004-08-19
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Last Modified: 2010-04-25
Hello, I am hoping to find an answer for Office v X  running on OS X 10.3.4 on a G4.
We have never been able to print from any microsoft program, which we have been getting around ok, now whenever I open a microsoft office program, it immediately shuts down. The error reads: An unexpected error has occurred. I uninstalled the programs and re-installed them and I am still having the same problems. I am leaning toward the cache files but cannot find any thing at microsoft or other sites to support this as a fix.

Can someone assist?

I am sorry, had to update this with correct information. It is office v X on a G4.
I have deleted the cache files. Am now running the disk repair. Still hoping for the best and hoping for help.
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Question by:z11Tech
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Expert Comment

by:brettmjohnson
ID: 11842838
This sounds suspiciously like a hardware problem.  I would pull out
any third-party RAM from the machine and try it with just Apple
supplied memory.  It will be slow, but if it works, then you probably
have bad RAM.

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Author Comment

by:z11Tech
ID: 11846535
Turned out to be a corrupt font. Found the answer on Microsofts site finally at this link.
http://support.microsoft.com/default.aspx?scid=kb;EN-US;313535.
Thanks to all for the help.
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