backup exec issue

Hello,
I have a client that is having a hard tinme with his backups. when he runs them they only work 50% of the time. It seems to him that after he reboots his server the backup will work that night, but the next day it will run forever it runs for about double the time and only backs up 5 % of the data. he does have symantec anbtivirus on this server, and exchange 2000 sp3. it is running on a 2000 server. any help?

Jason
eberhardt2329Asked:
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dovidmichelConnect With a Mentor Commented:
well the easest was is to just use Task Manager, processes, view, select collums and then add the counters. Most often the thread and handle count, but it could me memory also. The better way is to use Performance Monitor since it can be setup to log, which is what I do. It has many more counters and can be configured to pole at set times. For a memory leak I usually set it for once a minute which is a very long time, but since (if it is a leak) it takes a day a min. should be just fine. Then what you look for is a stead stair type pattern where a counter will steadily increase.

Here is what I log:
Memory Leak
Object: Memory
Counter: Available Bytes
Object: Process
Counter: Handle Count
Counter: Pool NonPaged Bytes
Counter: Pool Paged Bytes
Counter: Private Bytes
 
How to Create the Log
First go to View and select Log. Next step is to add the Objects to be tracked. Either Edit, Add to Log, or just click the + button. Now just add the needed Objects and then click the "Done" button. Then go to Options, Log. In the Log Options window enter the file name for the log you will be creating. Leave Periodic Update selected, but you may want to change the Interval. If you are logging an event that happens within a few minutes decrease the Interval down to a second. If it is an event that happens slowly over days increase according to how slow the event is. Finally click the Start Log. To stop go to Options, Log, and then click Stop Log.

 How to Read the Log
Go to Options, Data From. In the Data From window enter the log’s file name or click the "…" icon to browse. Next select "Log File:", and then click OK. Now change the view to Chart, and then go to click the + button to bring up the Add to Report window. From here you can select the Object and it will show all the counters for that Object. For selecting items the Shift and Ctrl keys work for group selections. To delete a Counter from the Report, highlight the Counter and click the x button. Next go to Edit, Time Window. This will show a time line of the log. Click and drag the rectangle to the right of the blue colored portion of the time line to change the time perspective. As the point in time is changed the value for all the counters will change accordingly. A Report view can make it easier to evaluate the data in many cases, so you may want to use both views. Now what does all that data mean? Figure it out that’s why you’re a tech.
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dovidmichelCommented:
check for a memory leak.
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eberhardt2329Author Commented:
can you give me the process for this? thank you

Jason
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