Outlook 2000 windows 95 can't print the body of the email.

Posted on 2004-08-19
Last Modified: 2010-04-08
Hi all,

I have a computer that have windows 95 on it and office 2000 when i try to print a email all i have on the paper is the from... to.. subject.. it didn't print the body of the Email.

Don't tell me to switch OS or office, i can't at the moment.

I need to make that work for a period of 2 month or so...


Question by:d0cmaster
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LVL 23

Expert Comment

ID: 11845680
First, back up all of your email.
Next, go through Add/Remove and remove Office
The next step is to run Eraser2k
Reinstall and maybe it will be fixed.
LVL 23

Accepted Solution

slink9 earned 500 total points
ID: 11845687
LVL 13

Expert Comment

ID: 11846791
Is this a Hewlett Packard (HP) LaserJet 5si printer?

LVL 13

Expert Comment

ID: 11846806
Are these just HTML emails or does it happen to plaintext and richtext also?

Do you have the latest Service Pack (SP3) installed for Office 2000?

There have been many issues with printing over the years where it had to do with the version of mshtml.dll you are running.  What version of Internet Explorer is this?


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LVL 49

Expert Comment

ID: 11848684
I would standby Mark's suggestion of checking IE if the issue is in HTML emails . I would also second updating office going to 

Make sure to go to and make sure you have got all the updates for your OS and also for IE mainly. Restart the machine and check if the emails would print

Post back how it goes


Author Comment

ID: 11872956
Mark-wa:  it is a LaserJet 5L (HP)

I'm trying to print a plain text Email.

going to try to get service pack thats one thing i forgot to do.

slink9: I don't feel to uninstall.. since this computer going to be upgraded soon but if i dont have any other choice i will try it.

I'm going to check for Service Pack and come back later to tell ya all the result.

LVL 13

Expert Comment

ID: 11876509
Is the printer connected locally or are you printing to this printer over the network?  You may want to try updating the print drivers.

Author Comment

ID: 11876550
Nothing worked so i did slink9 solution and worked. I should have tried this solution first.. but anyway thx all!

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