Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people, just like you, are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
Solved

Microsoft Visual C++ Runtime Library error in Internet Explorer with latest sun jvm 1.4.2_04

Posted on 2004-08-19
4
1,035 Views
Last Modified: 2012-06-21
One of our clients is getting an error with our java applet and internet explorer.  The error is as follows:

Program: C:\Program Files\Internet Explorer\iexplore.exe
The application has requested the Runtime to terminate it
in an unusual way.  Please contact the applications
support team for more information.

The applet comes up with a blank white screen and the vm hangs, then internet explorer goes down.  Strangely the user says that he could get the java console open and that he saw his memory dropping down to zero.  He also says the applet popped up gray and did the same thing.

I did some basic looking around the net and these forums.  The user has run ad-aware ect and his tech people swear there is no spyware on his system.  The system is brand new and apparently has only the java vm running on it, something I find a little dubious.    I've requested information on which service packs he is using.  It will take some time.  I am guessing more recent than not.

So I want to know:
1. Are there installs of IE without an ms vm ?
2. What are some possible roots of this problem and ways I can get repeatable results

thanks,

AT
0
Comment
Question by:AegisThorne
  • 2
  • 2
4 Comments
 
LVL 65

Accepted Solution

by:
SheharyaarSaahil earned 500 total points
ID: 11847075
Hello AegisThorne =)

this can be caused by either a background application or a BAD BHO.... so first goto Start>Run>msconfig>Startup
and uncheck all applications except Antivirus and Firewall entries

reboot and if still have the problem then Download HijackThis v1.98.2, run it, Save the LOG file and Post it here:
http://tools.radiosplace.com/HijackThis.exe
0
 

Author Comment

by:AegisThorne
ID: 11847101
Thanks for the reply SheHarYaarSaahil(kind of hard to type ;).

I'll try to get the customer to run it.  HijackThis is a great little program for everything but the latest CWS(horrible, just horrible).  If it were a bad BHO wouldn't it happen consistently ?

 
0
 
LVL 65

Expert Comment

by:SheharyaarSaahil
ID: 11847163
>> If it were a bad BHO wouldn't it happen consistently ?
But i cannot see in ur post that u mention that it doesn't happen consistently :-?

>> Thanks for the reply SheHarYaarSaahil(kind of hard to type ;).
U can call me just Shehar :)
0
 

Author Comment

by:AegisThorne
ID: 11847627
You're right, I forgot to mention that.  It's one client, and apparently only happened once so far.  I was told that we wouldn't be able to get him to download and install anything, and I'm hands off on this one from now on out.  Thanks for the reply.  I'll keep hijackthis in mind if I see this again.

AT
0

Featured Post

Networking for the Cloud Era

Join Microsoft and Riverbed for a discussion and demonstration of enhancements to SteelConnect:
-One-click orchestration and cloud connectivity in Azure environments
-Tight integration of SD-WAN and WAN optimization capabilities
-Scalability and resiliency equal to a data center

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

#Citrix #Internet Explorer #Enterprise Mode #IE 11 #IE 8
SSL stands for “Secure Sockets Layer” and an SSL certificate is a critical component to keeping your website safe, secured, and compliant. Any ecommerce website must have an SSL certificate to ensure the safe handling of sensitive information like…
Google currently has a new report that is in beta and coming soon to Webmaster Tool accounts. This Micro Tutorial will highlight new features for Google Webmaster Tools.
This Micro Tutorial will demonstrate how to add subdomains to your content reports. This can be very importing in having a site with multiple subdomains.

829 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question