powerpoint 2003 doesn't play my avi file (black hole) but pp 2000 has no problem

Posted on 2004-08-20
Last Modified: 2008-01-09
the powerpoint presentation I made on Office 2000/ Windows2000 plays my avifiles ( Cinepac codec) correctly.
on a windows 2000 machine with powerpoint 2003 there is just a black window. framerate 25f/sec, datarate 580KB/sec.
can anybody help me with this problem?
our customer uses office 2003, but in our agency we work with office 2000, therefore we have no possiblity to try it on a office 2003.

Question by:clockwork-orange
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LVL 49

Expert Comment

ID: 11850835
Hi clockwork-orange,

Powerpoint in my understanding doesnot play video files by itself. It depends on other players like windows media player

Make sure windows media player in the windows 2000 machine that has pp 2003 is fully updated.

Go to and update windows
Go to and update Powerpoint
Restart and check how it goes

LVL 49

Assisted Solution

sunray_2003 earned 200 total points
ID: 11850837

Expert Comment

ID: 11852665
I have the same problem and it didn't solve the issue here...  I have un-installed PowerPoint 2003 only and installed the 2000 premium version and works again.
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Expert Comment

ID: 11857720
Look here for possible solutions:

How PowerPoint 2003 Plays Multimedia Files in a Presentation -

PowerPoint and Video -

PowerPoint And Multimedia -

Author Comment

ID: 11891934
unfortunatly none of your solutions helped solve my problem.

>>I have un-installed PowerPoint 2003 only and installed the 2000 premium version and works again.
our customer runs office 2003 in the whole company ... can't tell them to change to 2000 ;-(      but thanks anyhow

Assisted Solution

PUB_UL earned 100 total points
ID: 11891992
me neither... the only way i found was to un-install and install 2000 premium for PowerPoint only... i hope to find a way later so i can install only 2003.

Accepted Solution

Geetesh_Bajaj earned 200 total points
ID: 11892316
Another site with more info:

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