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Email Address displaying instead of Name in Display As Field

Posted on 2004-08-20
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Last Modified: 2010-04-08
Hi,

We recently upgraded to Outlook 2003 from Outlook 2000.  On more than half of the desktops upgraded the Email Address is now displaying in the Display As: field which used to contain just the "Full Name" or in some cases the Full Name and address in parenthesis; i.e. "User Name (UserName@MyDomain.com)".

This issue is really irritating for the Sales and Marketing types in my organisation (which does give me some small pleasure), but on the other hand, they are the people with the thousands of contacts, and they have some right to be annoyed.  I have looked in any number of resources to see how to change this but can't seem to figure it out, other than record by record.

Ideas?

Steve Perry
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Question by:geschmidtt
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Accepted Solution

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sunray_2003 earned 400 total points
ID: 11852375
Steve,

I kind of wonder why this is annoying. Do you have that issue only when you double-click contact , one by one to check that Display as field. Other than that where exactly is it causing an issue ?

SR
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Author Comment

by:geschmidtt
ID: 11852565
Hi,

It is not especially annoying to me.  But to the Sales & Marketing people the issue is that when the email appears to the intended person, it comes in as To: the email address instead of to the Display Name.  So instead of seeing in the To: field.  "Sunray 2003 (sr@whoknowswhere.com)", they see only sr03@whoknowswhere.com - or something like that.  They are not sure they have the right person, and they think it will display that way in some unfriendly or at least unchummy way to the receiver.  Finally, the contact may have more than one email address, and Display As field will choose the default address, which may not be the intended address.

Steve
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LVL 49

Expert Comment

by:sunray_2003
ID: 11852660
geschmidtt,

Aww.. kind of puzzling though i once remember solving this somehow. forgot.

I have got the following options setup in my outlook xp and it displays name in the TO field

Try this
open outlook
go to tools --> options --> contact options -->
under "Default full name order"
give First (middle) last
and
under "Default file as order"
give first , last

and also go to tools --> email accounts --> view or change existing directories or address book
click on the address book and click change
and select
Show names by
First last

Close outlook , open it again

Do this

How to Reset the Nickname and Automatic Completion Cache In Outlook 2003 and Outlook 2002 http://support.microsoft.com/default.aspx?scid=kb;en-us;287623&Product=out

and check now

SR
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Author Comment

by:geschmidtt
ID: 11852869
Hi SR,

You are on the right track.  Unfortunately the display order only works for the Name and not Display As.  The nick name tool works for those names that have been recently used, as a cache.  However, just for example in our business, we have a flurry of calls and emails once a year when insurance policies etc. are renewed, so some of these people are only actively dealt with during that period.  

I actually need to due some sort of database update, where Display As = Full Name + E-mail Address.  Some sort of concatination.

Steve
0
 
LVL 49

Expert Comment

by:sunray_2003
ID: 11852900
Steve,

Thanks for letting me know that I am on the right track.. But i am not really sure where the issue is here..

Does your user do this .
open outlook
click on inbox
click on NEW
click on TO
and from the dialog box that displays contacts , select the contact

or
do they just type in the contact in the TO field directly so that Outlook , autocompletes the email address ..

0
 

Author Comment

by:geschmidtt
ID: 11853113
SR

The answer is both.  Like I said, the issue seems to be more cosmetic than functional.  The bottom line being that in the To: filed they want to see the names as they were used to seeing them, which was the Full Name + E-Mail Address.  I think the oddest thing about all of this, is why would the upgrade make this change to begin with, and why is it only on around 60% of the users.  For instance, my contacts list which has ± 250 contacts was perfectly fine, while t he CEO and the VP of sales, and the CEOs Assistant, which each have > 1,000 contacts are different.  We also have a sales person with > 1,000 which did not change.

Steve
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LVL 49

Expert Comment

by:sunray_2003
ID: 11853131
Steve

How did you get the PST file from outlook 2000 to 2003. Did you directly import it .,
May be reimporting  it might tell us something .

I donot see full name + email address in my outlook xp but that doesnot say it cannot be achieved in xp or in 2003.

Puzzling ...

Well there have lot of changes between different versions of outlook . THis one may not be an unsual issue
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Author Comment

by:geschmidtt
ID: 11853929
SR,

I used the move mail migration tool from Exchange 5.5 -> 2000 -> 2003.  However, everything was fine when we moved as we were still in Outlook 2000, this happened after the Exchange migration at the time we moved to Outlook 2003 (which happened last week).  I used AD Policy to deploy Outlook 2003.  I don't think there was any thing awry in the MST I constructed for this.  I will have another look, but it seems unlikely there would be a setting in there that would make this change.

Steve
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