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Outlook 2003 returning errors durring send and recieve

Posted on 2004-08-20
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Last Modified: 2012-06-21
I have just set up exchange in our clinic and am testing it with two test accounts, EXtest1 and EXtest2.
I set up the outlook profiles on 2 PCs and sent 2 emails from 1 to 2 and 2 to 1.
EXtest1 is running W2Kpro and Outlook 2003
EXtest2 is running WinXP and Outlook XP (Outlook 2002).

the test email was received by EXtest2 (Outlook XP) with no problems and no errors
the test email was received by EXtest1 (Outlook 2003) with no problem, but returned an error:
"Task 'Microsoft Exchange Server' reported error (0x8004010F): 'The operation failed.  An object could not be found'"

Strangely, the Outlook 2003 computer showed 2 tasks when I did a send and receive.  The 1st one was the send and receive itself (which succeeded), and the 2nd one was "Microsoft Exchange Server, saving synchronization log" which failed with the above error.  The Outlook XP computers only showed 1 task, the send and receive.

Does anyone know the meaning of this error?

Thanks in advance!!!
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Question by:starmonkey
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Expert Comment

by:scampgb
ID: 11853799
Hi starmonkey,

There's a PAQ that deals with this at http://www.experts-exchange.com/Applications/MS_Office/Outlook/Q_21069519.html

It refers to an MS Support doc that handles the various scenarios.

Hope that this helps.
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Author Comment

by:starmonkey
ID: 11853956
I'm getting the same error number, but curiously, the email in the outbox is sent and recieved normally.
In short, it seems to be working even though I'm getting an error.  In the thread above the email never gets sent and stays in the outbox.
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Expert Comment

by:Sembee
ID: 11854614
Immediately next to the error message it should say what it was synchronising. That is where the error message is.
If there aren't too many errors, why not just post the sync log here and we will confirm which folder has the problem.
There are some usual suspects.

Simon.
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Author Comment

by:starmonkey
ID: 11854806
The error message appears on the task, "saving synchronization log."  The specific error is, "The operation failed.  An object could not be found."

I can't find what it was synchronising.  The entire error is below:

"! Task 'Microsoft Exchange Server' reported error (0x8004010F): 'The operation failed.  An object could not be found'"
The only other information is under the "tasks" tab:

"Microsoft Exchange Server - Sending   completed"
"Microsoft Exchange Server                    errors"
at the bottom of this tab:
"Microsoft Exchange Server"
"saving synchronization log"

Is the "object" perhaps the log itself?

Where is the sync log located?  I could also find it if I knew the filename of the sync log.

I'm working under the assumption that the log is located on the local workstation, and not the Exchange server itself.
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Accepted Solution

by:
Sembee earned 250 total points
ID: 11854856
The log is stored in Outlook - usually in the deleted items folder.
I think you might be looking at the prompt in the window itself.

Something like this:

17:58:25 Synchronizing Hierarchy
17:58:26 Synchronizing Favorites
17:58:31 Canceled
17:58:32 Microsoft Exchange offline address book
17:58:32       0X80040113

Simon.
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Author Comment

by:starmonkey
ID: 11854959
You are right; I am looking at the prompt window.  It is the only source of information on this problem I can find.

Interesting.  The deleted items folder is empty
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Author Comment

by:starmonkey
ID: 11855058
EDIT:  I just took a look in the help files and found out that this log is kept in the deleted items in pre-2003 outlook versions only.  In Outlook 2003, they are in the Sync Issues folder.  Here is the log:

10:40:21 Synchronizer Version 11.0.6352
10:40:21 Synchronizing Mailbox 'EXtest1'
10:40:21 Synchronizing Hierarchy
10:40:22 Done
10:40:22 Microsoft Exchange offline address book
10:40:22       0X8004010F


the last 2 lines are in red
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Author Comment

by:starmonkey
ID: 11887878
It was the offline address book.  It wasn't set up on the server
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