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Error 678 - cannot be connected

Posted on 2004-08-21
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Last Modified: 2013-12-27
Q: If the PC shows an error msg "Error 678" when dialing up 56k, how to solve ?

The PC is running win98, and maybe 1 out of 10 times, the internet is connected, but most of the time, there is error msg: Error 678. How to solve ?
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Question by:collinng
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ddrdan earned 50 total points
ID: 11886295
Your modem is faulting before the handshake or wrong ISP phone number or phone line problem.

Start by creating a "modem log" . Then you can post the log here for review. Heres how:
http://www.modemsite.com/56k/modemlog.asp

After the modem log is initiated, here's a step by step Explanation for checking faults:
http://www.xtra.co.nz/help/0,,6156-1384253,00.html

It would really help if you gave us the # off the modem so we can identify it and any known faults.
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