Solved

Start->All Programs items are missing. No more Start->Run either (even in safe mode). Problems described below...

Posted on 2004-08-21
4
280 Views
Last Modified: 2008-01-09
Not really computer savvy. Used to know 98 really well, but since then have fallen behind.

Okay. Here is the problem.

Computer has XP home. I don't use it, so I don't know the last thing that was done before these symptoms started. Here are the problems restarted in Safe Mode and logged in as the administrator

Start->All Programs

This brings up nothing. The computer justs sits there. No sub menu comes up.

Start->Run

There is no longer a 'Run' option under Start. I can't seem to find a way to bring up a command prompt.

Start->Help and Support

This option is missing.  

Start->Control Panel->Administrative Tools

Control Panel comes up fine. When I try to double click administrative tools the computer does nothing. BUT other things in control panel open fine. Folder Options, Date and Time, Internet Options, etc all open. I can even open liveupdate, but it can't find its settings. Add/Remove Programs shows no programs to remove.

When I start in Safe Mode I have the option to do a System Restore by clicking ‘No’.   When I do this, the System Restore dialog box starts to come up, but just hangs (a big grey rectangle).  

Final weirdness: When I restart it gives me a keyboard failure error and won’t let me go to safe mode.   If, however, I turn the computer off and back on it will recognize the keyboard and I can push F8 to get into safe mode.  

Any clue as to what is the problem? Any help appreciated.

Thanks.  
0
Comment
Question by:aaron63
4 Comments
 
LVL 2

Expert Comment

by:stardust126
ID: 11860250
I suspect your registry is bit ****ed up.
Tried running a repair for your installation from CD?
0
 
LVL 2

Expert Comment

by:JamieHurst
ID: 11860295
Hi Aaron63

Sorry, it seems Stardust is correct, I think the installations had it.

Boot from your original CD-ROM and reinstall XP.
0
 
LVL 9

Accepted Solution

by:
tosh9iii earned 125 total points
ID: 11860434
I agree with Jamie and stardust, there are too many problems occurring and it can't be fixed by repairing a couple of system files, they all need to be be replaced

Follow these instructions:  

http://www.windowsreinstall.com/winxphome/installxpcdrepair/index.htm

and repair windows (A repair install replaces the system files but should leave applications and settings intact)
0
 
LVL 1

Author Comment

by:aaron63
ID: 11860652
Thanks guys. I'll wait till my wife comes home tonight and back up files on the USB reader thingy (most essential ones anyway). Copying files still seems to work. Then we'll do the repair from the CD. I know the files should still be there with a repair, but I don't want to be the one to tell her I lost all of her documents and spreadsheet!!!

I didn't know how to do the whole 'accept' thing, so I just clicked on one of them. Sorry if I didn't do it right. Take care.
0

Featured Post

Threat Intelligence Starter Resources

Integrating threat intelligence can be challenging, and not all companies are ready. These resources can help you build awareness and prepare for defense.

Join & Write a Comment

Hello I read in a discussion about a person who configured a very simple mirror RAID with two hard drives; the system and data were on the same partition. He asked how to repair the system as it was not booting up anymore. In his case running …
As the title indicates, I have done this before. It chills me everytime I update the OS on my phone, (http://www.experts-exchange.com/articles/18084/Upgrading-to-Android-5-0-Lollipop.html) because one time I did this and I essentially had a bricked …
Here's a very brief overview of the methods PRTG Network Monitor (https://www.paessler.com/prtg) offers for monitoring bandwidth, to help you decide which methods you´d like to investigate in more detail.  The methods are covered in more detail in o…
This video gives you a great overview about bandwidth monitoring with SNMP and WMI with our network monitoring solution PRTG Network Monitor (https://www.paessler.com/prtg). If you're looking for how to monitor bandwidth using netflow or packet s…

705 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

16 Experts available now in Live!

Get 1:1 Help Now