Start->All Programs items are missing. No more Start->Run either (even in safe mode). Problems described below...
Posted on 2004-08-21
Not really computer savvy. Used to know 98 really well, but since then have fallen behind.
Okay. Here is the problem.
Computer has XP home. I don't use it, so I don't know the last thing that was done before these symptoms started. Here are the problems restarted in Safe Mode and logged in as the administrator
This brings up nothing. The computer justs sits there. No sub menu comes up.
There is no longer a 'Run' option under Start. I can't seem to find a way to bring up a command prompt.
Start->Help and Support
This option is missing.
Start->Control Panel->Administrative Tools
Control Panel comes up fine. When I try to double click administrative tools the computer does nothing. BUT other things in control panel open fine. Folder Options, Date and Time, Internet Options, etc all open. I can even open liveupdate, but it can't find its settings. Add/Remove Programs shows no programs to remove.
When I start in Safe Mode I have the option to do a System Restore by clicking ‘No’. When I do this, the System Restore dialog box starts to come up, but just hangs (a big grey rectangle).
Final weirdness: When I restart it gives me a keyboard failure error and won’t let me go to safe mode. If, however, I turn the computer off and back on it will recognize the keyboard and I can push F8 to get into safe mode.
Any clue as to what is the problem? Any help appreciated.