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Windows 2000 Modem Error in Device Manager

Posted on 2004-08-21
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Last Modified: 2013-12-03
I just did a fresh install of Windows 2000 on my computer, and everything went well, except that my DSI DI3635-1 modem had an exclamation point by it in the device manager.  I did a fresh install of its drivers right off of the modem's included driver-install CD.  The exclamation point is still there.  It's a Code 31 error.  What could be wrong here?
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Question by:swalterm
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Accepted Solution

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Stabbensgrabb earned 250 total points
ID: 11861709
This link will take you to Microsoft and give you all error codes used and possible solutions to the problems encountered. Good Luck

http://support.microsoft.com/default.aspx?kbid=310123


From Microsoft
Code 31


This device is not working properly because <device> is not working properly. (Code 31)

To view the properties for device and see why it is not working, click Properties."
Where device is the dependent device that must be fixed for this device to work correctly.

Solution button: Properties

This code appears when a device depends on another device to work correctly. This does not include devices that are enumerated by the parent device.

The Properties button displays the properties for the other device. It is likely that the other device will also have one of these Device Manager error codes. Follow all the recommended solutions. If the devices still do not work, remove them with Device Manager, and then use the Add New Hardware wizard to redetect them. Finally, contact the hardware manufacturer for updated drivers.
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Expert Comment

by:Stabbensgrabb
ID: 11861795
This is how you would do it if you need a step by step instruction set

Right click on My Computer. Select Properties go to  (click on) Device Manager

Move down to the exclamation mark and click on it so that is highlighted then remove it by pressing the Delete key on your KB. Select yes to remove it. Make sure its gone away.

Now go to START --> Settings --> Control Panel and choose Add New Hardware

Follow the wizard until you get to a where it askes you if you want to install your device that it may have found ie. a MODEM. Choose
No. I want to select the hardware from a list
Go down to Modem and click it
Tick the box  "Don't detect my modem; I will select it from a list" --> Next
Click on " Have disk .."
Insert your disk and find the driver files and --> Next

Should do it I hope Regards and have a nice day I hope

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