[Okta Webinar] Learn how to a build a cloud-first strategyRegister Now

x
?
Solved

HP pavillion ze5185, LCD is dark. it has been fixed once by HP but now they refuse since its out of warranty.

Posted on 2004-08-22
4
Medium Priority
?
350 Views
Last Modified: 2013-11-17
I have owned this notebbok for over  a year and used it very seldom. 2 weeks after purchase i started to get blue screens, dumping physical memory to disk. Shortly after these blue screens, the lcd is dark but i can see windows is running fine. The lcd stays dark when the notebook is rebooted.
I sent the notebook to HP once and they repaired it. Now they refuse to do this because it is out of warranty.
Radio shack wants over 700 dollars to repair the notebook (619 in parts + 90 labor).
I have used this notebook about 200 hours maximum and i really feel i have been cheated by HP, since this is a hardware problem that keeps recurring.

here are the questions :
1. who else could repair this laptop ?
2. if screen is too dark to see is this the inverter?
3. should i pursue this further with HP? I am really pissed with them, ad have more money than common sense.
4. what is a good notebook to buy in the future? Toshiba ? Dell ?

thanks
quo
0
Comment
Question by:quovadis123
1 Comment
 
LVL 3

Accepted Solution

by:
swift1004 earned 1000 total points
ID: 11987157
Hi quovadis123,

I'd do a bit more fighting with HP, but it may be futile.  The problem is most likely the LCD or the LCD controller card.  Either way, you'll probably need parts.

In the future, there's no beating the quality of an IBM Thinkpad.  You'll pay a bit more, but it's worth it.  And, most models come with a 3 year warranty.

Andy
0

Featured Post

Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Sometimes you have a CD / DVD drive that will not show up in Windows Explorer under My Computer.  There could be a number of reasons for this, which this article will discuss.   I will cover a few basic ways you can try to find the problem yourself.…
When you press your power button on your laptop and the LCD screen just stays black.  What is the problem? Possible problem can be the on-board video chip or Video Card. Possible problem can be the power inverter. Possible problem can be the ba…
Finding and deleting duplicate (picture) files can be a time consuming task. My wife and I, our three kids and their families all share one dilemma: Managing our pictures. Between desktops, laptops, phones, tablets, and cameras; over the last decade…
Look below the covers at a subform control , and the form that is inside it. Explore properties and see how easy it is to aggregate, get statistics, and synchronize results for your data. A Microsoft Access subform is used to show relevant calcul…
Suggested Courses

873 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question