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Receiving IRQL_NOT_LESS_OR_EQUAL on restart using /SAFEBOOT after performing virus scan using Norton Systemworks 2004

Posted on 2004-08-22
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Last Modified: 2007-12-19
I upgraded last week from Win ME to XP Home Edition. Everything worked fine for the past 7 days until last night when Windows asked  me to install SP2. I installed it with no problem. The security screen starts up automatically and tells you that the anti virus software status is unknown.

I reinstalled Norton SystemWorks without any problems and performed a liveupdate to get the most-up-to-date protection. I then proceeded to perform a full scan to identify any potential viruses. Norton came back with 102 adware/spyware files of which I was able to delete 80 through Norton.

In order to delete the remaining 20 files, Norton suggested that I start msconfig and click on /SAFEBOOT under the BOOT.INI tab. I did this and restarted the computer. At this time I would receive the boot menu from which I can select, Safe Mode, Normal mode and previously known mode. All of these selections would simply perform a restart.

I then selected Advanced Startup by pressing F8 at during the boot cycle. I selected “Do not autostart on failure” and I receive the blue screen IRQL_NOT_LESS_OR_EQUAL. My research tells me that this probably is occurring because of the antivirus software. To be sure I have removed all the PCI cards except the monitor and Ethernet cards to be sure it wasn’t a device driver problem.

After not being successful, I booted the Win XP Home CD trying to perform a reinstall. At this time I receive the blue screen SESSION3_INITALIZATION_FAILED. My research tells me that this is probably occurring because when I originally shutdown, the boot sector was set to /SAFEBOOT.

What can I do next to save this machine? How can I turn the /SAFEBOOT off from a dos prompt?
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Question by:dastefko
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by:Eagle6990
ID: 11866553
You will probably need to boot from your XP CD and enter the recovery console to edit your boot.ini

http://support.microsoft.com/default.aspx?scid=kb;en-us;307654
http://support.microsoft.com/default.aspx?scid=kb;en-us;289022

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by:dastefko
ID: 11867095
I have started up the computer using the recovery console. I have explored the use of bootcfg but I don't see anything that will fix the problem. I was thinking about using fixmbr that it comes back with a warning that I may loose visability to the hard drive.

When you say edit boot.ini, where is boot.ini, what do I need to do to it and with what application?

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Eagle6990 earned 250 total points
ID: 11867227
boot.ini is in the root of your c: drive.  It is hidden and read-only I believe.  When you checked that box with MSconfig, it modified that file with the /safeboot option.  I don't remember if Edit works from the recovery console or not, but I would try it to see if you can change that file to remove the safeboot option.

I would also run
chkdsk c: /r
from the recovery console to check your hard drive for errors.  It takes awhile but I've seen it fix some strange issues.
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by:Eagle6990
ID: 11867319
Since you apparently have access to a working computer, would it be possible to slave your hard drive into another computer and modify the boot.ini from there?  It is set for read-only, but that can be overcome by right clicking on the file>Properties
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by:bmhydro420
ID: 11867594
Its usually related to a hd error try bootinfg from windows cd and go to the recovery console when it prompts you to and run a chkdsk /f and or chkdsk /p
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by:dastefko
ID: 11869885
Edit does not work from the recovery console. I was able to create a DOS boot disk from www.bootdisk.com and boot the machine on the DOS prompt. From the DOS prompt, I was able to go to the root (C:\) and perform the command “attrib –r –h –s boot.ini”  to remove the read-only, hidden and system attributes.

From here, I was able to perform the DOS “EDIT” command on the file  BOOT.INI. I removed the /safeboot option and the computer was able to start again. Windows immediately started msconfig and it stated that the computer was in a troubleshooting state and I should check-off the /safeboot option so I did. I restarted and everything comes up fine.

Now that I have regained control, I am backing up everything from HDD before starting this exercise again. I still need to start the computer in safe mode and allow Norton to remove the adware/spyware. I will do this as soon as the machine is backed up.

Thanks Eagle6990, you pointed me in the right direction.
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by:Eagle6990
ID: 11870357
You must have a Fat32 formatted disk then.  with NTFS you wouldn't have been able to do that.  Glad to hear you are back up and running.  Don't forget to accept an answer.
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by:dastefko
ID: 11870924
Yes, it is FAT32 upgraded from Windows ME.
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