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Windows OXOOOOOO7B Error at BootUp

Posted on 2004-08-22
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Last Modified: 2008-01-09
Error at bootup -

Stop: 0x0000007b (0X82079850, 0X000009C, 0X00000000, 0X00000000)

The system -

Dell Latitude Laptop, Model PP01L - C640 Series System
Operating System: Windows 2000 Professional
File System: Fat32

Used Windows 2000 CD and tried:
chkdsk -
Returned with "appears to contain one or more unrecoverable problems"

Tried fdisk /MBR and Fixboot command thinking maybe a boot sector virus but nothing changed

Tried dir of C: and got "an error occurred during directory enumeration"

I tried a repair to see if I can install Windows 2000 in same directory but got message "non-standard or unformatted disk", it then asks to reformat.

Successfully booted with windows 98 boot disk and can see files

Ran scandisk which returned "Bad data at cluster 0, cannot fix"

Flashed BIOS with newest version

At this point I'm still not getting past the error...my question is:


If the FAT is damaged, does this mean that the hard disk is damaged?

If this is so then would it be possible to:

Use Ghost to make an image of the hard drive (partitions)

Reformat hard drive - to fix bad cluster?

Copy image back to see if this fixes the problem

 
I also noticed the laptop gets very hot which may be the problem or part of the problem - such as defective hardware.

At this point I can ghost image or copy the C: directory to save the data (hopefully) - haven't tried yet - so all won't be lost.

Any help greatly appreciated, thanks!








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Question by:tracyms
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8 Comments
 
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Expert Comment

by:Yan_west
ID: 11866780
How to troubleshoot "Stop 0x0000007B" errors in Windows XP

http://support.microsoft.com/default.aspx?scid=kb;en-us;324103
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Accepted Solution

by:
Yan_west earned 200 total points
ID: 11866785
BTW, when the sector 0 is damaged on the HD, your disk is finished, you will have to buy a replacement.

there is alot of great utility on the ultimate boot cd. (www.ultimatebootcd.com), try to scan your HD using them. They got all the utility for each HD manifacturer, and alot of other free tools to diagnose HD problem. give it a try, it's an ISO you have to burn on a CD' and after, you boot on the cd.
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Author Comment

by:tracyms
ID: 11866833
Thanks Yan_west  

The hard disk is less than two years old - I believe it's still under warrrenty. Thanks for the link, I've been looking for a good diagnostic tool. I didn't see the Accepted Answer link to close the question. Thanks again for the help.
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Best Practices: Disaster Recovery Testing

Besides backup, any IT division should have a disaster recovery plan. You will find a few tips below relating to the development of such a plan and to what issues one should pay special attention in the course of backup planning.

 
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Expert Comment

by:Yan_west
ID: 11869093
the link is on the right of every message..
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Author Comment

by:tracyms
ID: 11874987
Thanks!
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Author Comment

by:tracyms
ID: 11921850
I got the laptop fixed:

Cloned laptop disk to a PC (with good hard disk) using Ghost  -fro switch to force copy on both machines.

Booted up PC, it ran a disk check on bootup and fixed bad clusters

Formatted laptop hard disk and cloned from PC back to laptop - without the -fro Ghost switch

I then used Ghost to copy laptop disk to image and saved on external hard disk as a  backup. I advised user to replace hard disk and use backup image to restore OS and files.

I also advised user to check laptop and report back with any issues - missing files, etc.. Aslo advised to back up important files in case problem re-occurs.

Not sure if this is a long term fix but I guess an idea is worth a try if it can't hurt - thanks!


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Expert Comment

by:Yan_west
ID: 11922994
My pleasure ;)
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Author Comment

by:tracyms
ID: 12509838
Yan West,

Just to let you know that the problem was the HD, the same thing happened again on the laptop and user replaced hard disk. Thanks!
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