Internet seems to connect up but is not working??

Posted on 2004-08-23
Last Modified: 2010-03-17
Hi, Hoping soomebody can help me.

My brother is using BT broadband and he was having problems with his computer (not broadband related) so I re-installed his win 98 OS over his old one to try and get rid of his windows problems but since this he cannot connect to the internet. when he dials up it seems to connect and in the bottom system tray you can see that it has sent and recieved bytes, but the internet is not working. IE doesn't work and none of his chat and interent applications work. when i ping a website in dos it doesn't work whch suggests that he is not online at all. I have re-installed his modem and interent software & drivers but that has not fixed the problem

Is there anyone familiar with this problem that I can sort out for my brother. Thank you.

Question by:tazzy_dude
LVL 18

Expert Comment

ID: 11868627
Have you tried using an IP address of a site, to see if it is a dns problem?
If you can browser to / ping the IP address it may be a dns problem.

Author Comment

ID: 11871826
Hi I will phone my brother and ask him to do that. is there any other sollutions in the mean time?


Author Comment

ID: 11872033
when he types in i.p address of the website it doesnt work and it says "cannot find server or dns error"

any other sollutions I could try?
Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!


Expert Comment

ID: 11876713
Chances are, the winsock settings are goofy.  What you are experiencing is typically of this problem (some things work and some don't).  Easiest way to test this is to go to and download the file.  It is a simple VB program that release your IP and adapter, and resets the registry entries to the default settings.  

If that doesn't work, it atlease rules out a lot of possibilites.

Accepted Solution

tonyteri earned 125 total points
ID: 11895156
Try this:

1) Remove TCP/IP, then  restart the PC.
2) Reinstall TCP/IP assure it is set to automatically obtain and ip address and DNS.  Restart the pc.
3)  Reconnect to the web.  

If it still persists, then do the following:

1) Delete any adapters specific to your ISP, and reinstall the ISP software (it will reinstall the Adapters it needs).


Expert Comment

ID: 11944796
maybe ur isp uses a proxy server. iquire them about any proxies. if so type the ip and the port and then check again

Featured Post

Free Tool: ZipGrep

ZipGrep is a utility that can list and search zip (.war, .ear, .jar, etc) archives for text patterns, without the need to extract the archive's contents.

One of a set of tools we're offering as a way to say thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This solves the problem of diagnosing why an internet connection is no longer working. It also helps identify the likely cause of the lost connection if the procedure fails to re-establish your internet connection. It helps to pinpoint the likely co…
Cable Modem Provisioning from DPoE compliant server  This Article is to support CMTS administrators to provide an overview of DOCSIS compliance configuration file, and to provision a cable modem located at customer place from a Back office serve…
Exchange organizations may use the Journaling Agent of the Transport Service to archive messages going through Exchange. However, if the Transport Service is integrated with some email content management application (such as an antispam), the admini…

749 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question