When auto-printing with the Outlook 2000 rule, it seems to lose the HTML

Posted on 2004-08-23
Last Modified: 2010-04-08
Hi all - I'd much appreciate your help on this one. It's pretty urgent, so I've allocated the points accordingly. Hope you can help ...

I'm running Outlook 2000 on Windows 2000 and I have set up a rule to automatically print emails from a specific email address as soon as they arrive. This is also going to need to work on WinXP if that makes any difference?

The email that arrives is a multi-part email (text and HTML) and the HTML version displays on screen perfectly. It prints perfectly too when I open it and print it.

However ... when the auto-print rule gets hold of it, all the HTML layout disappears and images come out as their URLs instead of the graphics.

If anybody know how to resolve this problem, I'd much appreciate it.
Question by:Solkan
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LVL 49

Expert Comment

ID: 11873395

May be this
I guess printing html emails fine by manually printing it tells us that printing html emails should be fine in your system
But with respect to printing using rules the below KB can tell something

OL2000: Unopened HTML-Format Message May Not Print;en-us;222268

OL2002: Linked Images in an HTML E-mail Message Do Not Print;en-us;309171

Also it is not clear what style is being used by rules to print

Some Print Options Not Available with HTML Messages;en-us;222320


Author Comment

ID: 11879455
Thanks SR - my worst fears seem to have been confirmed :( Basically you can't do it because there's an issue with the rendering engine in Outlook when you use auto-print with HTML emails.

However, I need to be able to auto-print the messages when they arrive and I have 2 options:

1. Reformat the emails so that the output is more user-friendly
2. Find an object that I can add-on to Outlook so that the printing works properly

I'd prefer option 2, but if there isn't anything readily available at low cost or free, I'll have to fall back to option 1.
LVL 49

Expert Comment

ID: 11879609

Here  is one Auto print add-on
Instantly Create Instructional Tutorials

Contextual Guidance at the moment of need helps your employees adopt to new software or processes instantly. Boost knowledge retention and employee engagement step-by-step with one easy solution.


Author Comment

ID: 11904472
Thanks Sunray. Do you know if this definately resolves the problem, or is it just one possible solution that might work?

LVL 49

Accepted Solution

sunray_2003 earned 500 total points
ID: 11904600
You may have to check on this Add-on. There could be other add-on tools available .



Author Comment

ID: 11904773
OK - Thanks Sunray. Will do. Many thanks for your help. Perfect!
LVL 49

Expert Comment

ID: 11904786


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