Solved

HP Netserver LH4 Monitor lost

Posted on 2004-08-23
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Last Modified: 2010-04-26
Hey folks,
  Got an emergency here...

I'm 500 miles from the office and they lost power.  Now when the LH4 boots there is no monitor.

I seem to remember that this happened once before and I had to turn off the server.  unplug the monitor, plug it back in and then hold an F key when it booted.

Any help here?
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Question by:lrbrister
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Auriclus earned 500 total points
ID: 11875902
Ok, Lbrister... Let's try some steps.

Hopefully you can reach someone by phone at that location and they can try some troubleshooting on your behalf.

First and most simplest, they should not the status of the monitor light.  Is it on, off, or blinking?

- On can mean either a problem with the video card or the monitor.
- Off means that there is no power to the monitor.  Make sure it's plugged in and the outlet is working.  Try plugging something else like a lamp into the same outlet. They should then replace the power cable for the monitor and/or move it to a new location with a new power outlet and see if it works there.
- Blinking usually means that monitor is working but cannot see the video card, hence, there is no conneciton between the two.

The best solution for the moment, considering this a server, is to grab a monitor out of storage or off a client system and hook it up.  If it works, great, you have the server back in order and the other monitor is definately defectively.  If it doesn't work, then the problem is more serious and likely the video card has failed.  Have a technican swap out the card for a comparible model.

If swapping the video card does not work, then consider that it could be either the power supply or some of the other PCI cards are interferring.  Strip down the computer to just the RAM, processor, motherboard and video card and nothing else (no hard drive) and see if it will post.  If it does, add the other devices back one-by-one and observe if any of them cause the problem.

Good luck,

Auriclus
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Expert Comment

by:Auriclus
ID: 11887541
Glad you were able to fix the problem, Lbrister.

But if you don't mind, could you tell me what the problem was and how you fixed it?  This will help me help others in the future.

Thanks.

Auriclus
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