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ViewMail and Outlook 2003

Posted on 2004-08-23
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Last Modified: 2008-01-09
Outlook experienced a serious error the last time the add-in 'c:\program files\viewmail\tfxext32.dll' was opened. Would you like to disable this add-in? To enable this add-in, click About Microsoft Outlook on the Help menu, and then click Disabled Items."

There has to be a workaround for this... just because Cisco didn't investigate as they should... We shouldn't assume that there is no fix for it..
Does anyone has anytips on this error?
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Question by:jibranilyas
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by:sunray_2003
ID: 11874495
Have you removed that add-in yet ?

Open outlook
go to tools --> options --> other --> advanced options  --> com add-ins and remove the one that causes the error
close outlook
open outlook and install the add-in again if you want to
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by:jibranilyas
ID: 11874604
Yes, i tried that but that didn't help

I figured out a solution... it was a pain...

My resolutions:
---Deleted all the dlls associated with viewmail
•AvResLoaderSvrSL.dll
•AvResSvr.dll
•AvTrapConnectionHolderSvr.dll
•AvTsmSL.dll
•AvVox.acm
•AvWavSL.dll
•SL_g729a.acm

---Search for viewmail in registry and deleted all keys and values.

---Took the add in out of Outlook

---Installed ViewMail 4.0(4) http://www.cisco.com/cgi-bin/tablebuild.pl/unity-vmo

---Restarted the workstation

..View mail didn't show up in Outlook, so i logged under another account on domain, which showed "view mail options" in outlook

... I deleted the profile that started the error and then re-logged in under that profile ... GOT viewmail to work :-)




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sunray_2003 earned 500 total points
ID: 11874612
Well my next suggestion was to recreate the profile .. well you figured out before me

Cool

SR
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Expert Comment

by:webwide
ID: 12760660
I can't imagine walking all our users through that, and I'm sick and tired of recreating profiles every time a sysadmin moves people to a new server! LOL  There's just gotta be a better way......
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