Message Tracking Error

Posted on 2004-08-23
Last Modified: 2008-01-09
On just one of our exchange 2003 servers (8 servers in 8 geographic locations) whenever mail leaving that server is tracked we get an error.

The Object '********02******************************************************0****0*0' in the message tracking logs can't be found in the directory.  The object may have been deleted.  The tracking history may be incorrect.

we have turned off and back on message tracking.  we have deleted the old message tracking logs and started fresh.  we have doubled check our anti-virus exclusions.  we have checked the event logs for errors.  we have applied service pack 1 with no avail.  

the only other odd behavior is that messages from mailboxes on this server are being routed through the same gateway/bridgehead server as the other 7 sites, but this site is using the external facing server name (mail2.<domainname>.com) and not the internal name (gate2.<internaldomainname>.net).  its the same bridgehead server and we know the email is not leaving the domain to come back inside.  we know this since the bridgehead server adds disclaimers to all email leaving the internal domain and the email from this site is getting the disclaimers added before it hits outside recipients.  Disclaimers are not being added for internal recipients.  

Question by:gparrott
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LVL 15

Accepted Solution

Yan_west earned 500 total points
ID: 11874946
LVL 15

Expert Comment

ID: 11874950
Oh, btw.. anything in the event viewer related?

Author Comment

ID: 11875437
there is nothing in related in the event viewer.
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Author Comment

ID: 11939092
thanks yan west...this wasnt the exact answer but it got me on the right track and the problem is now solved.  it was a fix applied the week before to the firewalls that caused the message tracking to fail.
LVL 15

Expert Comment

ID: 11941382
A patch from microsoft??

Author Comment

ID: 12600521
no a patch from Cisco...

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