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Viewmail and Win XP SP2 Firewall

Posted on 2004-08-23
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Last Modified: 2013-11-16
My Viewmail doesn't work afterjnstalling Win XP SP2.

View Mail lets me hear my voice messages from my speakers and desk phone...  CISCO UNITY phone system.
When i get a voice mail, i get an email with a .wav file in it...

dilemma: I can play it from speakers, however when i want to hear messages from myy desk phone, it just hangs. To get around that, I have to disable the Windows Firewall that came with service pack 2.  and then i can hear it from my deskphone..

Any solutions?
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Question by:jibranilyas
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9 Comments
 
LVL 33

Assisted Solution

by:MikeKane
MikeKane earned 450 total points
ID: 11876678
I know the viewmail application.  We use it in our office to interface with our OCTEL system.  

A  cisco document about the UNITY VOIP/Viewmail system is available at

http://www.cisco.com/warp/public/788/AVVID/unityandqos.html

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity31/rel_note/cu315rn.pdf

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_installation_and_configuration_guide_chapter09186a008014f7cf.html#89153

Also, if you use this to connect back to an Exchange Server, There are a few issues with SP2 and the MAPI interface.    






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Author Comment

by:jibranilyas
ID: 11877436
have you installed SP2 yet? Let me know if you face any problems with that and how you get around it...
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LVL 33

Expert Comment

by:MikeKane
ID: 11878096
There is also a UNITY bridge that must run on a dedicated host.   This box may have the issue and it has nothing to do with your particuliar machine.  

Have you checked with your admin?   Do all users of XP SP2 have this same issue in your office?  

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Author Comment

by:jibranilyas
ID: 11881564
I am the only one who installed SP2... I only have the issue when the firewall is on... if i disable the firewall, I can access my voicemail on the phone, after i click on the email from outlook...   you can have PLAYBACK settings to either speaker or the cisco phones...

Without firewall, the phone and speaker both can play the message
With firewall, only the speaker can play the message... when the playback goes to the phone, it hangs.

There may be an exception that we can set in the firewall and I was wondering if any one of you have an idea on it.
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LVL 33

Accepted Solution

by:
MikeKane earned 450 total points
ID: 11881845
Here is a list of all the TCP/UDP ports used by the Cisco UNITY application.   Warning, It's a really long list

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/whitpapr/tcpudp.pdf
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Author Comment

by:jibranilyas
ID: 11882649
Thanks Mike for your help, I played around with the ports in the Sp2 Firewall... Fortunately, its resolved.

opened TCP 135 used to media master and the exchange server
TDC 1024  used by cisco to access voice messaging ports
TCP 65535 used by media master to play and record voice messages.

Then, the firewall had a popup to block or permit this file C:\WINDOWS\system32\AvTrapConnectionHolderSvr.exe
I unblocked it and now ViewMail is working thru the desk phone as well.

Do you know how to open the ports in a range in Sp2 firewall.
e.g. if i had to open ports 1024-5000 TCP,, how would i do it?

Jibran
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LVL 33

Expert Comment

by:MikeKane
ID: 11882814
Sure,  

Microsoft has a KB Article on how to open ports for Sp2, its near the bottom of the article.

http://support.microsoft.com/default.aspx?kbid=842242


Good luck,
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Author Comment

by:jibranilyas
ID: 11883533

"""""Do you know how to open the ports in a range in Sp2 firewall.
e.g. if i had to open ports 1024-5000 TCP,, how would i do it?"""""

this article doesn't have an option for the range.
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LVL 33

Expert Comment

by:MikeKane
ID: 11884233
Doesnt seem that Microsoft gives you the option to open a port range (someone jump in here if i'm wrong)  

You either have to create an exception for a single host ip or an application on your local machine.  

To open a single port on the firewall:

1) Click Start, click Run, type wscui.cpl in the Open box, and then click OK.

2) Click Windows Firewall.

3) On the Exceptions tab, click Add Port.

4) In the Add a Port dialog box, type the number of the port that you want to open in the Port number box, and then click either TCP or UDP.

5) Type a name for the port, and then click OK. For example, type GamePort.

6) To view or set the scope for the port exception, click Change Scope, and then click OK.

7) On the Exceptions tab, notice that the new service is listed. To enable the port, click to select the check box next to the service, and then click OK


From my reading, it seems that
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