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find4u.net IE hijacking

I am having trouble removing a virus which has hijacked my start page and also inserted a number of web sites into my favorites. Below is my Hijack this scan log. Any assistance would be greatly appreciated - I've been working on this for far too long.

Logfile of HijackThis v1.97.7
Scan saved at 10:55:49 PM, on 8/23/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\WINNT\Explorer.EXE
C:\WINNT\GWMDMMSG.exe
C:\WINNT\System32\SK9910DM.EXE
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\PROGRA~1\NORTON~1\navapw32.exe
C:\Program Files\MusicMatch\MusicMatch Jukebox\mm_tray.exe
C:\Program Files\Support.com\bin\tgcmd.exe
C:\Program Files\DIGStream\digstream.exe
C:\WINNT\System32\spool\drivers\w32x86\3\hpztsb08.exe
C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\NewsStand\Reader\ADLSched.exe
C:\WINDOWS\zhelp.exe
C:\Program Files\Internet Explorer\IEeng.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINNT\System32\nvsvc32.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://find4u.net/sp.htm
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://find4u.net/index.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://find4u.net/index.htm
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.gateway.net
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.comcast.net
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://find4u.net/sp.htm
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Comcast High-Speed Internet
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://find4u.net/index.htm
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,Shellnext = http://www.attbi.com/
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
O4 - HKLM\..\Run: [GWMDMMSG] GWMDMMSG.exe
O4 - HKLM\..\Run: [Hot Key Kbd 9910 Daemon] SK9910DM.EXE
O4 - HKLM\..\Run: [Keyboard Preload Check] C:\OEMDRVRS\KEYB\Preload.exe /DEVID: /CLASS:Keyboard /RunValue:"Keyboard Preload Check"
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [NAV Agent] C:\PROGRA~1\NORTON~1\navapw32.exe
O4 - HKLM\..\Run: [MMTray] C:\Program Files\MusicMatch\MusicMatch Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [tgcmd] "C:\Program Files\Support.com\bin\tgcmd.exe" /server
O4 - HKLM\..\Run: [DIGStream] C:\Program Files\DIGStream\digstream.exe
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINNT\System32\spool\drivers\w32x86\3\hpztsb08.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd.exe
O4 - HKLM\..\Run: [DeviceDiscovery] C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [NewsStand.Scheduler] "C:\Program Files\NewsStand\Reader\ADLSched.exe"
O4 - HKCU\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKCU\..\Run: [zhelp] C:\WINDOWS\zhelp.exe
O4 - HKCU\..\Run: [IEengine] C:\Program Files\Internet Explorer\IEeng.exe
O4 - Startup: PowerReg Scheduler V3.exe
O4 - Global Startup: Program Neighborhood Agent.lnk = C:\Program Files\Citrix\ICA Client\pnagent.exe
O4 - Global Startup: TFTP3748
O4 - Global Startup: TFTP3960
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE10\EXCEL.EXE/3000
O9 - Extra button: Real.com (HKLM)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.comcast.net
O16 - DPF: Yahoo! Poker - http://download.games.yahoo.com/games/clients/y/pt0_x.cab
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://www.apple.com/qtactivex/qtplugin.cab
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://active.macromedia.com/director/cabs/sw.cab
O16 - DPF: {238F6F83-B8B4-11CF-8771-00A024541EE3} - https://bba.bloomberg.net/Citrix/ICAWEB/en/ica32/wficat.cab
O16 - DPF: {33564D57-0000-0010-8000-00AA00389B71} - http://download.microsoft.com/download/F/6/E/F6E491A6-77E1-4E20-9F5F-94901338C922/wmv9VCM.CAB
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52/20020713/qtinstall.info.apple.com/samantha/us/win/QuickTimeInstaller.exe
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.real.com/15f38e780df071174f01/netzip/RdxIE601.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v5consumer/V5Controls/en/x86/client/wuweb_site.cab?1093314911656
O16 - DPF: {72C23FEC-3AF9-48FC-9597-241A8EBDFE0A} (InstallShield International Setup Player) - http://www.newsstand.com/downloads/Disk1/isetupml.cab
O16 - DPF: {739E8D90-2F4C-43AD-A1B8-66C356FCEA35} (RunExeActiveX.RunExe) - hcp://system/RunExeActiveX.CAB
O16 - DPF: {75D1F3B2-2A21-11D7-97B9-0010DC2A6243} (SecureLogin.SecureControl) - http://secure2.comned.com/signuptemplates/ActiveSecurity.cab
O16 - DPF: {99CDFD87-F97A-42E1-9C13-D18220D90AD1} (StartFirstControl.CheckFirst) - hcp://system/StartFirstControl.CAB
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} - http://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?38047.7050462963
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab

thanks.

sunray_2003

Hi sc12345,

Fix these

C:\WINDOWS\zhelp.exe
C:\Program Files\Internet Explorer\IEeng.exe -- not sure why this is here

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://find4u.net/sp.htm
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://find4u.net/index.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://find4u.net/index.htm
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://find4u.net/sp.htm
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://find4u.net/index.htm

O4 - HKCU\..\Run: [zhelp] C:\WINDOWS\zhelp.exe
O4 - HKCU\..\Run: [IEengine] C:\Program Files\Internet Explorer\IEeng.exe -- not sure

O4 - Global Startup: TFTP3748
O4 - Global Startup: TFTP3960

Once you fix do these

a) Start --> run --> Type in "msconfig" and press "Enter"
goto Startup tab
Disable all the applications there except anti-virus.Reboot the machine and check if the webpage is still hijacked.
If not, then enable one at a time in the same startup tab and find the application or process that might cause this
at startup

b) Turn off system restore

c) Remove temporary internet files, folders and cookies
Also remove windows Temp files going to

1) Start --> run --> typein: %systemroot%/temp
2) Start --> run --> typein: %temp%

SR..

sc12345

ASKER

still working my way through it. first, the system would not allow me to fix the two TFTP files. It said the files may be in use. Second, as I go through the process re-enabling the applications one at a time, do I have to re-boot every time? thanks

ASKER CERTIFIED SOLUTION

sunray_2003

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sc12345

ASKER

yes. i am all set. thanks very much for all of your help.

sunray_2003

Please close the question if your issue is solved