dwoodroofe
asked on
Desktop will not load in Terminal Server session
One of my terminal servers just started acting up and will not load the desktop for standard users. The desktop will load properly for administrators.
What I have just found is that if I try to logon as a standard user and hit ctrl-alt-end, I am able to open taskmgr and launch programs such as notepad and word, but otherwise, the terminal session just shows a blue screen with no icons or taskbar.
I have tried switching terminal from application mode to admin mode and then back to application mode with no success. I have also tried uninstalling the terminal components and re-installing. I have also renamed the user account under c:/documents and settings/etc... with no success.
Any thoughts?
What I have just found is that if I try to logon as a standard user and hit ctrl-alt-end, I am able to open taskmgr and launch programs such as notepad and word, but otherwise, the terminal session just shows a blue screen with no icons or taskbar.
I have tried switching terminal from application mode to admin mode and then back to application mode with no success. I have also tried uninstalling the terminal components and re-installing. I have also renamed the user account under c:/documents and settings/etc... with no success.
Any thoughts?
Are you using Roaming Profiles?
ASKER
No, no roaming profiles.
Also noticed that I cannot load explorer.exe from taskmgr.
Also noticed that I cannot load explorer.exe from taskmgr.
What do you see in the Event Log?
Also, here's a mskb: http://support.microsoft.com/default.aspx?scid=kb;en-us;Q256194
Also, here's a mskb: http://support.microsoft.com/default.aspx?scid=kb;en-us;Q256194
ASKER
Event log is clean.
MS kb references the version of the DLL. I compared the version on the problem server to a working server and they are the same.
MS kb references the version of the DLL. I compared the version on the problem server to a working server and they are the same.
ASKER
Problem fixed.
Permissions on HKEY_CLASSES_ROOT tree were invalid.
Please refer to Experts-Exchange prior post. The settings on the Advanced tab of permissions had to be adjusted (as referenced in previous solution). Had to propagate to child objects in order to correct.
https://www.experts-exchange.com/questions/21011721/When-some-users-access-a-terminal-server-using-remote-desktop-the-desktop-does-not-load.html?query=terminal+desktop+load&clearTAFilter=true
Thanks robrandon!
Doug Woodroofe
Permissions on HKEY_CLASSES_ROOT tree were invalid.
Please refer to Experts-Exchange prior post. The settings on the Advanced tab of permissions had to be adjusted (as referenced in previous solution). Had to propagate to child objects in order to correct.
https://www.experts-exchange.com/questions/21011721/When-some-users-access-a-terminal-server-using-remote-desktop-the-desktop-does-not-load.html?query=terminal+desktop+load&clearTAFilter=true
Thanks robrandon!
Doug Woodroofe
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