Problem adding AD contacts to GAL in Exchange 2003
Posted on 2004-08-24
I have a small (but growing) number of employees on the road who only have a company POP3 e-mail service. I want to add these into the GAL so that local staff can e-mail them without having to refer to some 'external' list.
I have added the contacts in a new OU called 'External Staff' in AD Users and Computers, and specified their e-mail address.
I have created a new GAL under 'All Global Address Lists' called 'External Staff'. If I add the filter all 'Users, Contacts and Groups' it works but gives me heaps of internal stuff along with the contacts that I want. If I use the 'Advanced' option and select only users with an e-mail address ending in the external domain name then click 'Preview' it correctly selects only the external staff, but when I go to a client and check these are not added to the GAL. If I check on a client when I have the filter for all 'Users, Contacts and Groups' I can see all the crud as well as the external contacts in the GAL.
A second problem is, that if I try to send an e-mail to one of these external contacts selected from the GAL containing them and all the crud entries, it shows the name in the Outlook 'To' box and underlines it, but when I send the message I get an e-mail back saying that the server could not find the e-mail address. If I click on the contact name in the 'To' box and look at properties all the e-mail addresses are blank. Yet the AD record for the contact correctly has the e-mail address. Even weirder - if I hover to the left of the contact name an arrow appears allowing me to click to see a drop down menu, one of the menu items is 'send to' followed by the contact name and the CORRECT e-mail address!
For information the internal domain is company.local but everyone - internal and external - has an e-mail address @company.com - Exchange is non-authoratative for this domain but authoratative for comnpant.local.
As this is really two related questions I will split the points if required. I think this is extremely difficult - I hope someone proves me wrong!