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email body being converted to text.htm

Posted on 2004-08-24
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Last Modified: 2012-05-05
it seems that on emails sent to certain receipients are being recieved with an attachment named text.htm containing the body of the email message.
this is the message we received from someone that we sent an email to:

It appears that your email came in with an attachment text.htm.  What I find interesting is the email includes the text.htm attachment, but the attachment contains the body of your text message, not an actual file attachment.  

is this a problem with a groupwise setting?

thank you
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Question by:kauakea
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by:PsiCop
ID: 11885029
Ah, so GroupWise. What VERSION of GroupWise? Any SPs?

Does this happen with internal recipients only, external recipients only, or both?
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by:PsiCop
ID: 11885059
BTW, you may have noted that GroupWise does not have its own TA under the E-Mail heading. If you'd like to help change this, then a nice (free) message in the New Topics request area would be helpful. http://www.experts-exchange.com/Community_Support/New_Topics/
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by:kauakea
ID: 11885131
we are using gwise 5.5 enhanced. this only happens to certain recipients and not to all recipients. never internal always external. and always with the attachment being text.htm.
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by:PsiCop
ID: 11885439
OK, GroupWise v5.5EP. Any Support Packs installed? This will take a lot longer the less forthcoming you are.

Always External recipients - I assume this means "External via SMTP", right? People who get E-Mail from you across the Internet, and not via a Gateway between GroupWise and another system (such as Notes or Exchange).

GroupWise v5.5 was not terribly standards-compliant. I would look at your GWIA settings and see if there is anything that is sending E-Mail bodies as attachments. GroupWise v5.5EP is so old (it was EOLed YEARS ago) that I don't have a v5.5EP system to go look at the ConsoleOne Snap-Ins to be more specific.

Also, have you checked on what the receiving systems that have this problem are running? There are E-mail systems that are FAR more "broken" (in terms of SMTP standard) than GroupWise - Exchange and M$ Mail come to mind. Its entirely possible, since this happens with only a fraction of recipients, that the recipients have a broken E-Mail system that is rendering your E-Mail in this fashion.
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PsiCop earned 250 total points
ID: 11888709
Also, what is the default message composition - plain text or HTML?
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