Solved

Outlook won't send/receive email

Posted on 2004-08-24
5
216 Views
Last Modified: 2010-04-08
Greetings,

I have an Outlook 2003 installation running on Windows XP.  The installation has been running perfectly for about 1 year now, but this week, when the user clicks "send/receive", no email is received.  We check a POP3 account with this installation.  I have confirmed that the settings for the email account have not chenged by using the "test settings" button in the email setup.  No errors are generated.  When I log in to the POP3 server's webmail, I can see many messages waiting in the queue.  Help!!!1
0
Comment
Question by:knottydrd
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
5 Comments
 
LVL 49

Accepted Solution

by:
sunray_2003 earned 125 total points
ID: 11885885
Hi knottydrd,

Sometimes recreating the email account (deleting and creating it again) would solve the problem

Have you done that yet ?

Temporarily disable any anti-spam software or add-in that might be used to filter spam emails

If you have a firewall , temporarily disable it .

Make sure the user doesnot not see any error message in the send and receive dialog box

if nothing works , take a backup of all emails and go to control panel ---> mail --> delete the profile and recreate one again

SR..
0
 

Author Comment

by:knottydrd
ID: 11885949
I tried deleting the email account.  We do not have any anti-spam software or anything like that.  The firewall is not really a firewall, just NAT on our router and no other local clients are having trouble with it.  I will look into deleting the profile.
0
 

Author Comment

by:knottydrd
ID: 12341152
Turns out the user had the view sorted by Sender and as such didn't know how to see the new email downloading.
0
 
LVL 49

Expert Comment

by:sunray_2003
ID: 12341160
Ah...

If your issue is resolved , please close the question
0
 
LVL 49

Expert Comment

by:sunray_2003
ID: 12341225
Thanks

SR
0

Featured Post

Windows Server 2016: All you need to know

Learn about Hyper-V features that increase functionality and usability of Microsoft Windows Server 2016. Also, throughout this eBook, you’ll find some basic PowerShell examples that will help you leverage the scripts in your environments!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

What does UTC stand for?  “Coordinated Universal Time” – Think of this as the true time on Planet Earth that never changes with the exception of minor leap seconds here and there to account for the changes in the planet's rotation.   What does th…
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…

733 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question