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Outlook won't send/receive email

Posted on 2004-08-24
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Last Modified: 2010-04-08
Greetings,

I have an Outlook 2003 installation running on Windows XP.  The installation has been running perfectly for about 1 year now, but this week, when the user clicks "send/receive", no email is received.  We check a POP3 account with this installation.  I have confirmed that the settings for the email account have not chenged by using the "test settings" button in the email setup.  No errors are generated.  When I log in to the POP3 server's webmail, I can see many messages waiting in the queue.  Help!!!1
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Question by:knottydrd
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sunray_2003 earned 125 total points
ID: 11885885
Hi knottydrd,

Sometimes recreating the email account (deleting and creating it again) would solve the problem

Have you done that yet ?

Temporarily disable any anti-spam software or add-in that might be used to filter spam emails

If you have a firewall , temporarily disable it .

Make sure the user doesnot not see any error message in the send and receive dialog box

if nothing works , take a backup of all emails and go to control panel ---> mail --> delete the profile and recreate one again

SR..
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Author Comment

by:knottydrd
ID: 11885949
I tried deleting the email account.  We do not have any anti-spam software or anything like that.  The firewall is not really a firewall, just NAT on our router and no other local clients are having trouble with it.  I will look into deleting the profile.
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Author Comment

by:knottydrd
ID: 12341152
Turns out the user had the view sorted by Sender and as such didn't know how to see the new email downloading.
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LVL 49

Expert Comment

by:sunray_2003
ID: 12341160
Ah...

If your issue is resolved , please close the question
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LVL 49

Expert Comment

by:sunray_2003
ID: 12341225
Thanks

SR
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