My company wants to create a small support forum on our website for our clients. I need to know the best way to do this or if there are any good/favorite programs that would help accomplish this. All our clients would remain anonymous to each other and would be able to start topics for our developers to look into. Also, what kind of hardware/software is required? We don't have a large client base, it shouldn't need many resources, hardware, etc. but it will need to perform on Microsoft platforms, we are entirely unfamiliar with Unix.
This may or may not be a difficult question, punctual answers are greatly appreciated
Some bonuses would be:
Having the abiltity to control access to certain areas based on Active Directory credentials
Having the moderators be informed by email when new topics arrive